Yomar Guido
Hartford,CT
Summary
A highly motivated and adaptable professional with a passion for the serving industry and helping people. I thrive in dynamic environments and am dedicated to continuous growth and development. My career goals include advancing in criminology or opening up my own business one day and seeking opportunities to make a meaningful impact through innovative solutions and collaboration. Outside of work, I am passionate about helping others and putting a smile on everyone’s faces, which keep me inspired and balanced. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Victoria Secret
11.2025 - Current
- Delivered exceptional customer service through personalized shopping experiences.
- Maintained knowledge of current promotions, products, and fashion trends to enhance sales.
- Assisted in visual merchandising to create appealing product displays that attract customers.
- Processed transactions accurately using point-of-sale systems while managing cash handling duties.
- Collaborated with team members to achieve sales targets and improve store performance.
- Resolved customer inquiries and concerns promptly, ensuring satisfaction and loyalty.
- Monitored inventory levels and facilitated restocking of merchandise to meet demand effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Barista
Starbucks
11.2024 - 04.2025
- Delivered an exceptional guest experience by prioritizing guest needs and providing a fresh, abundant shopping environment.
- Prepared handcrafted beverages and food items following Starbucks recipes and food safety standards.
- Executed food and beverage processes, including deliveries, replenishment, inventory accuracy, cleaning, and organization.
- Supported Drive Up orders to ensure digital guest fulfillment was accurate and timely.
- Maintained a clean and inviting dining and Starbucks space, completing all cleaning and temperature control tasks per company standards.
- Engaged guests in a friendly and knowledgeable manner, promoting products, specials, and store services.
- Ensured compliance with safety, sanitation, and ethical conduct policies at all times.
- Assisted with guest services including cashier backup, Order Pick Up (OPU), and Drive Up (DU) orders.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Waiter/Server
McAuley Residence
08.2021 - 08.2024
- Accurately took and entered food and drink orders into the POS system with minimal errors.
- Informed customers about specials and upsold additional menu items.
- Assisted cooks with ingredient prep and prepared salads, appetizers, and desserts.
- Delivered food and beverages promptly while maintaining a polite, professional demeanor.
- Ensured tables were properly set, cleared, and reset between patrons to reduce wait times.
- Followed safety and sanitation regulations; completed opening and closing checklists.
- Stocked service areas and dining supplies during shifts to support smooth operations.
- Collaborated with kitchen staff to ensure timely service and excellent customer experiences.
- Answered menu questions, described dishes, and made recommendations to guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Education
Bachelor of Science - Criminal Justice
Central Connecticut State University
New Britain, CTHigh school diploma or GED -
Hall High School
West Hartford, CT06.2024
Skills
- Good Communication
- Teamwork
- Customer service
- Food service
- Cash handling
- Serving
- Restaurant experience
- Dietary aide experience
- Quality control
- Respectful
- Cash register
- Food handling
- POS
- Problem Solving
- Friendly and outgoing
- Opening and closing duties
- Exceptional customer service
- Active listener
- Teamwork and collaboration
- Goal oriented
- Relationship building
- Money handling
- Flexible schedule
- Cash register operation
- Cash handling accuracy
- Stocking and receiving
- Client service
- Store opening and closing
- Sales expertise
Certification
Driver's License
Languages
English - Expert
Spanish - Fluent
Timeline
Sales Associate
Victoria Secret
11.2025 - Current
Barista
Starbucks
11.2024 - 04.2025
Waiter/Server
McAuley Residence
08.2021 - 08.2024
High school diploma or GED -
Hall High School
Bachelor of Science - Criminal Justice
Central Connecticut State University