Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
5
5
years of professional experience
Work History
Sales Associate
U-HAUL INDEPENDENT DEALER, SHELL GAS STATION
Manhattan, NY
04.2024 - Current
Greeted customers and provided exceptional customer service.
Restocked shelves as needed to ensure sufficient inventory levels.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Handled customer complaints in a professional manner.
Maintained cleanliness of store environment including floors, windows, displays.
Processed credit card transactions quickly and securely.
Helped customers find specific products, answered questions, and offered product advice.
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Warehouse Volunteer
CENTRO MEDICO PADRE FANTINO
La Vega, Dominican Republic
06.2019 - 07.2019
Cleaned, swept and mopped the warehouse floor regularly.
Kept a detailed log of all incoming and outgoing merchandise.
Organized and labeled incoming shipments of donations.
Assisted in loading and unloading trucks with donated goods.
Followed all safety protocols while on duty in the warehouse.
Prepared outgoing packages for shipment by wrapping them securely.
Repaired damaged furniture and appliances when needed.
Sorted, counted and stored items according to their categories.
Transported goods to designated areas within the warehouse facility.
Collaborated with other movers when loading large equipment to prevent potential accidents.
Education
High School Diploma -
NUBELUZ
Dominican Republic
09-2020
Skills
Upselling
Customer Needs Assessment
Product Sales
Payment Processing
Policy and Procedure Adherence
Teamwork and Collaboration
Time Management
Reading comprehension skills
Reliable and punctual
Stocking and Receiving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
German
Limited
Timeline
Sales Associate
U-HAUL INDEPENDENT DEALER, SHELL GAS STATION
04.2024 - Current
Warehouse Volunteer
CENTRO MEDICO PADRE FANTINO
06.2019 - 07.2019
High School Diploma -
NUBELUZ
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