Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yonathan Torres-Herrera

Burnsville,MN

Summary

Dynamic and growth-minded professional with a strong proficiency in computer systems and technology. A strategic and resourceful critical thinker, dedicated to delivering optimal outcomes for clients through innovative problem-solving and effective project management. Adept at leveraging technical expertise to analyze challenges and implement tailored solutions, driving efficiency and success in diverse environments. Committed to continuous learning and adaptation in the ever-evolving tech landscape.

Overview

5
5
years of professional experience

Work History

Computing Sales Advisor

Best Buy Studios
04.2022 - 08.2024
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels
  • Implemented new sales strategies that led to improved market penetration and higher profit margins
  • Consistently exceeded sales targets through effective product demonstrations and communication with clients
  • Researched and tested new products in order to effectively communicate with clients
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
  • Communicated with customers through various platforms to assess their needs and presented various products that fit those needs
  • Gave demonstrations for newly released products to communicate the value to clients, leading to increased sales
  • Processed scheduling for appointments, and arrival times.
  • Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement

Customer Service Representative

Luther Automotive Group
12.2019 - 08.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Served as the first point of contact for all incoming calls, effectively assessing customers needs and transferring them to the correct departments
  • Assisted clients in setting and scheduling appointments for their vehicles
  • Effectively communicated with customers in a timely manner to notify them of any recalls they have on their vehicle and scheduled appointments to resolve the issue
  • Effectively communicated and informed customers on what services will be conducted on their vehicles and the cost of the services
  • Became proficient and worked with Reynolds and Reynolds software on a daily basis
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Exhibited high energy and professionalism when dealing with customers and staff.

Construction Helper

Gonzalez's Construction
07.2019 - 11.2019
  • Performed and completed numerous demolition projects for various clients
  • Contributed to on-time project completions by efficiently performing assigned tasks within deadlines
  • Loaded and unloaded building and construction materials to prepare for tasks
  • Maintained safe working environments through proper storage of tools, materials, and equipment
  • Accurately measured and ensure various wood and other products were cut to the correct size
  • Safely used various hand and power tools to screw and nail structures
  • Completed general tasks needed to assist co-workers
  • Assisted in job sight clean up once a job was complete to remove safety hazards leading to increased client satisfaction
  • Enhanced construction efficiency by assisting in the preparation and organization of job sites
  • Assisted in the successful completion of numerous projects through efficient teamwork and collaboration with other construction professionals

Education

Diploma -

Eden Prairie High School
06.2019

Skills

    Adaptable

    Conscientious

    Punctual

    Attentive

    Personable

    Resourceful

Timeline

Computing Sales Advisor

Best Buy Studios
04.2022 - 08.2024

Customer Service Representative

Luther Automotive Group
12.2019 - 08.2020

Construction Helper

Gonzalez's Construction
07.2019 - 11.2019

Diploma -

Eden Prairie High School

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Yonathan Torres-Herrera