Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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YONDER SANCHEZ-CESPEDES

Lehi,UT

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Total Client Connect

Customer Service Represenative
06.2021 - 09.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Service Associate

Marshalls
03.2021 - 06.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Lead customers to sections of the store when they couldn't find it

Food Handler

Padeli's Street Greek, Lehi
06.2019 - 06.2021
  • Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
  • Received, unpackaged and stored incoming food deliveries.
  • Maintained high customer satisfaction levels by preparing orders accurately.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Trained new staff on food preparation and safety procedures.
  • Pushed, pulled and transported large loads and objects.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • As Shift leader I closed the store every night, handling currency and total earnings of the day and add them up

Busser

The Original Pancake House | Lehi, Restaurant
12.2020 - 01.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.

Cashier

Carls Jr
05.2018 - 08.2018
  • Adaptive team player
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Satisfied customers by quickly and accurately handling and preparing orders
  • Packaged and stored food products appropriately for proper handling and preservation
  • Maintained organized, clean and sanitized work areas to meet company and regulatory requirements

Education

High School Diploma -

Skyridge High School
Lehi, UT
05.2021

Skills

  • Inbound and Outbound Calling Customer Support
  • Problem Resolution
  • Verbal Communication
  • Sales Expertise
  • Active Listening
  • Customer Relationship Management
  • Money Handling Abilities
  • Conflict Resolution
  • Customer Service
  • Call Center Operations

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Total Client Connect

Customer Service Represenative
06.2021 - 09.2021

Customer Service Associate

Marshalls
03.2021 - 06.2021

Busser

The Original Pancake House | Lehi, Restaurant
12.2020 - 01.2021

Food Handler

Padeli's Street Greek, Lehi
06.2019 - 06.2021

Cashier

Carls Jr
05.2018 - 08.2018

High School Diploma -

Skyridge High School

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