Yonder Daniel Rios
Miami
Summary
Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Technical Support Engineer
Ingair Solutions Corp
Miami
07.2024 - Current
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Resolved complex technical problems through root cause analysis techniques.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Diagnosed and resolved complex technical issues to ensure optimal system functionality.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
Service Sales Representative
Manserclin Valencia
Venezuela
05.2016 - 08.2019
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Conducted product demonstrations to showcase features and benefits effectively.
- Managed inventory levels to ensure availability and timely reordering of products.
- Developed key customer relationships to increase sales.
- Negotiated pricing contracts with customers to maximize profits.
- Negotiated deals and handled complaints or objections.
Customer Service Representative
Novabrasivos C.A.
Venezuela
05.2015 - 05.2016
- Assisted customers with inquiries regarding products and services offered by Novabrasivos.
- Processed customer orders and ensured timely delivery of materials to clients.
- Managed customer complaints by providing effective solutions and maintaining satisfaction.
- Utilized company software to track orders, manage inventory, and update customer information.
Education
English - 3 Nivel
Miami Dade College
Miami, FL 03.2025 - 10.2025
Electronic Basic Model - Electronic Basic
University Santiago Mariño
05.2023 - 06.2024
4th Semester - Electronic Engineering
University Santiago Mariño
Venezuela, Valencia 01.2022 - 12.2024
Skills
- Technical support
- Customer service
- Problem solving
- Root cause analysis
- Inventory management
- Relationship building
- Access issue resolution
- Teamwork and collaboration
- Customer support strategy
Languages
English
Professional
Timeline
English - 3 Nivel
Miami Dade College
03.2025 - 10.2025
Technical Support Engineer
Ingair Solutions Corp
07.2024 - Current
Electronic Basic Model - Electronic Basic
University Santiago Mariño
05.2023 - 06.2024
4th Semester - Electronic Engineering
University Santiago Mariño
01.2022 - 12.2024
Service Sales Representative
Manserclin Valencia
05.2016 - 08.2019
Customer Service Representative
Novabrasivos C.A.
05.2015 - 05.2016