Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Timeline
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YONEM SERAPHIN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

TURBOTAX AT

Shytoff tech support
01.2024 - 03.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

CUSTOMER CARE REP.

ALTICE USA
01.2022 - 01.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.

CUSTOMER SERV.

OUR FLORIDA (ERAPP)
01.2020 - 01.2022
  • Provided comprehensive product training for new employees, promoting teamwork and skill development within the department.
  • Enhanced customer satisfaction by swiftly addressing and resolving inquiries and concerns.
  • Contributed to company growth by upselling products and services based on customer needs.
  • Demonstrated adaptability in handling diverse clientele from various backgrounds while still providing outstanding service.

CUSTOMER SERVICE

LIVEOPS
01.2017 - 01.2018
  • Provided exceptional customer service, resolving billing disputes quickly and professionally.
  • Provided excellent customer service, addressing client concerns promptly and efficiently.
  • Facilitated office administration and customer service to general public.
  • Provided exceptional customer service with product recommendations, increasing sales revenue.

CUSTOMER SERVICE

ARISE
01.2016 - 01.2017
  • Provided exceptional customer service, resolving billing disputes quickly and professionally.
  • Provided excellent customer service, addressing client concerns promptly and efficiently.
  • Facilitated office administration and customer service to general public.
  • Provided exceptional customer service with product recommendations, increasing sales revenue.

Education

American Intercontinental University

Skills

  • FRENCH100%
  • Friendly, positive attitude
  • Teamwork and collaboration
  • HAITIAN CREOLE100%
  • Customer service
  • Active listening

Hobbies and Interests

Reading, Dancing, Swimming

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Timeline

TURBOTAX AT

Shytoff tech support
01.2024 - 03.2024

CUSTOMER CARE REP.

ALTICE USA
01.2022 - 01.2023

CUSTOMER SERV.

OUR FLORIDA (ERAPP)
01.2020 - 01.2022

CUSTOMER SERVICE

LIVEOPS
01.2017 - 01.2018

CUSTOMER SERVICE

ARISE
01.2016 - 01.2017

American Intercontinental University

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YONEM SERAPHIN