Yonghui Chen

I. Strategic Leadership & Planning:

• System Architecture & Design: Oversee the architecture and design of integrated IT and systems, ensuring scalability, security, and interoperability across various departments(Admissions, Recruitment, Marketing).
• IT/System Strategy Development: Collaborate with senior leadership and departments to define and execute the IT roadmap that aligns with NYFA's overall strategic goals, particularly around recruitment, admissions, marketing and academic operations.
• Technology Evaluation & Adoption: Research, evaluate, and recommend new technologies and systems (including cloud-based solutions, AI, and automation) that can enhance the school’s operational efficiency, student experience, and recruitment effectiveness.
• Budget Management: Develop, manage, and monitor the IT budget, ensuring cost-effectiveness and optimal allocation of resources for technology initiatives, licenses, and staffing.
• Vendor Management & Contract Negotiation: Manage relationships with key technology vendors (e.g., Salesforce, TargetX, other recruitment system providers), negotiate contracts, and ensure service level agreements (SLAs) are met.

II. System Management & Optimization:

• Implementation & Development: Lead the Implementation, configuration, customization, and ongoing development of these platforms to meet business needs.
• Data Management & Integrity: Ensure the accuracy, security, and integrity of data within recruitment systems.
• Integration: Develop the integration of recruitment systems with other institutional systems (e.g., SIS, Salesforce, Salesforce Marketing Cloud, CampusIvy, Google workspace, and Zoom etc).
• Reporting: Create reporting and analytics capabilities within these systems to provide insights into recruitment funnels, conversion rates, and student engagement.
• Enterprise Systems Oversight: Beyond recruitment, manage and optimize other critical enterprise systems.
• Data Security & Compliance: Implement and enforce data security protocols and ensure compliance with relevant data privacy regulations (e.g., FERPA, GDPR).

III. Operations & Support:

• IT/Systems Operations Management: Oversee the day-to-day operations, including IT support activities, on-going project development and management.
• Support & Training: Ensure high-quality technical support for applicants, students, faculty and staff.

IV. Team Leadership & Development:

• Team Management: Lead, mentor, and develop a team of IT professionals (e.g., system administrators, developers, support specialists).
• Resource Allocation: Effectively allocate team resources to projects and daily operations.

V. Collaboration & Communication:

• Cross-Functional Collaboration: Work closely with various departments (Admissions, Marketing, Academics, Finance) to understand their technology needs and deliver solutions that support their objectives.

Stakeholder Communication: Communicate IT strategies, project status, and system changes effectively to all stakeholders, including executive leadership.

• Implemented SIS systems, Financial Aids System, and recruitment system
• Configured networks for smooth, reliable operation to meet business processes and objectives.
• Performed day-to-day LAN and WAN administration, maintenance and support.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Developed and refined build process and configurations, and contributed to network automation.

• Planned website development with HTML, JavaScript, PHP/MySQL, Drupal, Wordpress.
• Consulted with marketing department to ascertain organizational requirements, then compile, refine and generate webpage roadmap to achieve objectives.