Yoni Myers

• Collaborated with EPIC team to support project initiatives.
• Managed multiple client accounts concurrently.
• Analyzed end users' needs through targeted questioning and conducted remote sessions to diagnose and resolve issues.
• Provide high level professionalism and excellent customer service
• Resolved customer inquiries via phone, email, and chat with a focus on efficiency and professionalism.
• Collaborated with team members to enhance service desk processes and workflows.
• Maintained knowledge base articles to improve customer self-service options.
• Assisted in onboarding new staff by providing training on support procedures.
• Monitored ticketing system to ensure timely resolution of customer requests.
• Escalated complex issues to senior technicians for further investigation and support.
• Resolved customer complaints promptly and professionally.
• Identified and proposed improvements to enhance existing processes and procedures.
• Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
• Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
• Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience.

• Fields of practice include: Family Medicine: OB/GYN, Surgery, and Residency Programs
• Working with EPIC
  
• Roles and Responsibilities:
  · Properly screening tickets & routing to correct department
  · Resolving tickets when fall within accessible tools to complete
  · Troubleshooting
  · Monitoring for trends
  · Identifying process, workflows & functionality
  · Reporting to Senior Analyst
  · Submitting tickets for needed changes for end users
  · Updating Issues Log for EPIC
  · Identifying needed template for new hired Inpatient employees and submitting tickets

• Analyst and super user for NexGen.
• Assisted urologists with patient examinations and procedures to ensure accurate diagnosis and effective treatment.
• Prepared and maintained examination rooms for optimal patient care.
• Collected patient histories and recorded vital signs accurately.
• Administered medications and injections following physician instructions.
• Educated patients on treatment plans and medication usage to promote understanding and adherence to prescribed care.
• Coordinated laboratory tests and communicated results promptly.
• Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
• Relayed patient messages to physicians regarding concerns, condition updates, or refill requests to enhance communication and facilitate timely treatment.
• Changed dressings on wounds to prevent infection and check for healing.
• Explained treatment procedures and physicians' instructions.
• Documented notes during patient visits.
• Ordered medical supplies from approved vendors based on predetermined budget parameters.
• Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
• Area of practice:
  Urology Treatment Nurse
  Responsibilities consist of rooming patients, gathering health history, taking vitals, medication reconciliation, verifying allergies, placing orders per provider/CNP instruction. Performing Chemo instills for bladder cancer, injections, placement and change of catheter. Communicating results and medication changes per provider/CNP direction. Travel to outreaches with provider and techs to care for patients.
  Ordering and monitoring medication inventory.
  

• Utilized EPIC software to manage patient records
• Educated patients on treatment plans and medication usage.
• Administered medications and injections following physician instructions.
• Cultivated strong patient relationships to improve overall patient satisfaction.
• Communicated patient messages to physicians regarding concerns, condition updates, and refill requests to streamline treatment.
• Organized charts, documents and supplies to maintain team productivity.
• Answered patient calls promptly and directed inquiries to the appropriate department when needed.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
• Interviewed patients to verify information, record medical history and confirm purpose of visit.
• Provided support to patients by helping them fill out forms and answering their questions about health care services.
• Ordered medical supplies from approved vendors based on predetermined budget parameters.

• Led project implementations for healthcare software across multiple departments.
• Coordinated training sessions for staff on new system functionalities.
• Analyzed workflow processes to streamline patient data management.
• Supported integration of electronic health record systems with existing tools.
• Conducted training sessions for users on how to use the newly implemented software program.
• Verified that every client received the highest level of support, assistance and professionalism to uphold the company's commitment to service.
• Fields of practice include: Family Medicine: OB/GYN, Surgery, and Residency Programs
  Meditech/LSS 5.66
  All projects were within LSS 5.66
  Roles and Responsibilities:
  · Dragon training
  · Training nurses, providers, and receptionist new hires on Meditech/LSS.
  · I delivered training, evaluated workflows, and gave go-live support with Meditech/LSS 5.66. Chart Audits to make sure end-users are capturing required information
  
  

Provide ongoing EMR support for Meditech 5.67 to 4 clinics 3 satellites and all departments of staff
• Including Providers, Nursing, Receptionist, Coders, Billers, and Management
• Communicate updates and new codes in Meditech for 5.66 -5.67 to clinics
• Inform and prepare all areas in clinic for upcoming enhancements and functionality changes.
• Emulate Users and troubleshoot issues
• Help providers and nurses with meeting PQRS and Meaningful Use measures.
• Parallel Testing and Integrated testing on software upgrades 5.66-5.67
• Hands on, motivating staff to contribute to changing processes, working together as a team and developed position ownership.
• Evaluate work flows and chart audits to ensure end users are capturing required data.
• EMR assessments and analysis
• Created best practice scripts for upgrade functionality to accommodate each clinic to improve workflows.
I supported the following facilities with weekly visits to each site.
McKennan Medical Group, Miller, SD - I prepared and trained 4 providers and over 20 ancillary staff including nurses. This practice included Pediatrics and Family Medicine.
McKennan Medical Group Gregory, SD along with 2 satellites- I prepared and trained 9 providers/mid-levels and over 30 ancillary staff including nurses, receptionist, coders, billers, medical records, social worker, coordinated care health nurse and management. This practice included Family Medicine, Surgery, Social Worker and Coordinated Care.
McKennan Medical Group, Winner, SD - I prepared and trained 2 providers and 6 ancillary staff including nurses, lab, radiology, receptionist, and management. This practice included Family Medicine.
McKennan Medical Group Chamberlain, SD along with 1 satellite - I prepared and trained 4 providers/ mid-levels and over 10 ancillary staff including nurses, lab, receptionist, coder/biller, medical records and management. This practice included Family Medicine. This clinic was also converted to a FQHC during my involvement with the facility.Fields of practice include: Family Medicine: OB/GYN, Surgery, and Residency Programs
Meditech/LSS 5.66
All projects were within LSS 5.66
Roles and Responsibilities:
· Dragon training
· Training nurses, providers, and receptionist new hires on Meditech/LSS.
· Going to the clinics for support and training on functionality.
· Go-Live support for Meditech/LSS in ambulatory clinic as a consultant.
· I delivered training, evaluated workflows, and gave go-live support with Meditech/LSS 5.66. Chart Audits to make sure end-users are capturing required information
· Creating, clearly designed and comprehendible Value Stream/Process Maps, to develop a standard of care
· Submitting tickets for needed changes in Meditech/LSS
· Updating Issues Log for Meditech/LSS
· Identifying needed template changes for each specialty and submitting tickets to Meditech/LSS
Avera McKennan Medical Group Sioux Falls, South Dakota

Functioned as a CMA in the nursing department for a family practice physician.

I also travelled to a satellite every Wednesday for his practice.
• Assist provider with rooming patients, procedures, filling prescriptions, scheduling patients for procedures, medical prior authorizations.
• Evaluation, communication, and building of patient relations
• Under supervision and orders of the provider, administer medications, immunizations, injections.
• Contact patients with results and ongoing care instructions.
• Relay medical instruction from provider
• Professional caring relationships with patients and co-workers
• Maintain accurate documentation within EMR.
• Place medication refills through EMR
• Taking Patient medical history and presenting symptoms
• Updating Medications and allergies in EMR
• Take vitals including BP, weight, height, pulse, and respirations and accurately documenting in EMR
• Knowledge and aiding in meeting PQRS, Meaningful Use, FQHC measures within the facility
• Respecting HIPAA guidelines/ confidentiality of sensitive information.
Synergy – Home Care Sioux Falls, South Dakota