YOOAN KWON
Los Angeles,CA
Summary
Dynamic Loan Service Representative with expertise in account reconciliation and financial review at Hanin Federal Credit Union. Proven ability to enhance member engagement and streamline loan processes. Skilled in Microsoft Excel and fostering positive client relationships, driving successful outcomes in a fast-paced environment. Committed to delivering exceptional service and compliance.
Overview
10
10
years of professional experience
Work History
Loan Service Representative / Loan Officer
Hanin Federal Credit Union
11.2023 - Current
- Processed consumer auto loans, ensuring document accuracy and compliance with requirements.
- Reviewed member financials to support underwriting decisions effectively.
- Assisted members with account issues, payoff details, and loan procedures.
- Reconciled accounts while supporting internal reporting tasks.
- Promoted loan programs through dealership visits to expand lending network.
Lead Barista
Lab Coffee and Roaster
Los Angeles
09.2022 - Current
- Maintain safety and sanitation standards.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Behavioral Assistant
Class Agape
01.2016 - 12.2019
- Assisted individuals in developing essential social skills through structured activities.
- Encouraged positive behavior changes through reinforcement strategies and motivational techniques.
- Promoted a positive, inclusive environment that encouraged client engagement and participation.
Education
B.S. - Accounting & Auditing
University of California, Riverside
Riverside06-2023
Skills
- Microsoft Excel and Word
- Microsoft PowerPoint
- Account reconciliation and financial review
- Tax preparation fundamentals
- Accounts payable and receivable
- Data entry and mining
- Report preparation
Languages
English
Professional
Korean
Professional
Chinese (Mandarin)
Professional
Timeline
Loan Service Representative / Loan Officer
Hanin Federal Credit Union
11.2023 - Current
Lead Barista
Lab Coffee and Roaster
09.2022 - Current
Behavioral Assistant
Class Agape
01.2016 - 12.2019
B.S. - Accounting & Auditing
University of California, Riverside