Brody J. Ross
Draper,UT
Summary
Personable and reliable professional with exceptional communication and interpersonal skills. Possesses a strong grasp of customer service principles and excels in problem-solving and data entry. Committed to delivering positive experiences and cultivating lasting member relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative, Loan Officer
Deseret First Credit Union
08.2022 - 12.2024
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Examined customer loan applications for loan approvals and denials.
- Maintained up-to-date knowledge of product and service changes.
Bank Teller
Wells Fargo
08.2021 - 08.2022
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Education
Bachelor of Science - Accounting And Finance
Utah Valley University
Orem, UT05-2026
Skills
- Customer Relations
- Financial Transactions
- Advanced Proficiency in Microsoft
- Powerpoint
- Word
- Outlook
- Excel
- Communication
- Relationship building
- Leadership
- Time Management
- Team Management
- Organization
Certification
- Notary Public - Utah
- Mortgage Loan Originator
- Business Specialist
Timeline
Member Service Representative, Loan Officer
Deseret First Credit Union
08.2022 - 12.2024
Bank Teller
Wells Fargo
08.2021 - 08.2022
- Notary Public - Utah
- Mortgage Loan Originator
- Business Specialist
Bachelor of Science - Accounting And Finance
Utah Valley University
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