Maritess Hale
Warner Robins,GA
Summary
Hardworking Client Support Specialist. Engaging and personable to promote a "client first" knowledgeable and dedicated customer service professional with extensive experience in industry. Hardworking and passionate job seeker. Professional Cal Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls. Experienced Customer Service Representative with 17 years of experience working in busy, fast-paced cal center.
Overview
19
19
years of professional experience
Work History
Member Service Representative/Loan Officer
Robins Financial Credit Union
05.2006 - 10.2008
- Handled opening, closing, and servicing of loan accounts, managed and maintained accounts
- Took financial interviews of members to identify service or product that fit their needs
- Respected CFPB, Fair Lending, Truth in Lending, and confidentiality rules
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Bank Teller
Robins Financial Credit Union
05.2004 - 05.2006
- Processed customer transactions promptly, minimizing wait times
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
- Provided customer records, account statements and copies of checks
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Audited fellow teller currency to contribute to dual-control procedures
- Reconciled cash drawer and resolved discrepancies
- Placed orders for customer checks and verified starting numbers
- Sold and cross-sold bank products to new and existing customer
- Removed mutilated currency from circulation.
- Educated customers on use of banking website and mobile apps.
Client Support Specialist
AmeriSave Mortgage
01.2021 - 09.2023
- Built rapport with customers and utilized sales tactics for inbound/outbound in a high volume cal center environment
- Adhered to AmeriSave SOP's and legal compliance standards
- Responded to al client inquiries and asked appropriate questions to facilitate resolution
- Interacted with team members across departments to research and resolve customer issues
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Vault Teller
Truist Formerly Known As (BB&T)
11.2010 - 11.2019
- Processed sales referrals, promoted bank services and products, resulting in 27% branch sales increase
- Accounted for up to $150K in vault assets by following al safety and loss prevention procedures, and managed electric and paper trails on al cash transfers
- Providing excellent customer service and positive customer experiences
- Balanced staff and vault at end of day and secured monies in accordance with established procedures
- Performed vault, alarm and door duties to facilitate opening and closing of operations
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft
- Investigated staff out-of-balance conditions and instituted corrective procedures
- Maintained, organized and stocked teler window areas.
Education
Stenographer - Administrative Assistance And Secretarial Science
Holy Angel University
06.2024
Technical/Occupational Certificate - Medical Technology
Middle Georgia Technical Colege
12.2004
Skills
- Customer Service
- Computer Skills
- Active Listening
- Communication
- Microsoft Office
- Client Relationship Building
- Money handling abilities
Hobbies and Interests
- Banking
- Customer Service Specialist
- Sales
- Hospitality
- Travel
- Customer Service
Timeline
Client Support Specialist
AmeriSave Mortgage
01.2021 - 09.2023
Vault Teller
Truist Formerly Known As (BB&T)
11.2010 - 11.2019
Member Service Representative/Loan Officer
Robins Financial Credit Union
05.2006 - 10.2008
Bank Teller
Robins Financial Credit Union
05.2004 - 05.2006
Stenographer - Administrative Assistance And Secretarial Science
Holy Angel University
Technical/Occupational Certificate - Medical Technology
Middle Georgia Technical Colege