LATASHA GRAY
Thibodaux,Louisiana
Summary
Results-driven professional with over 20 years in banking, team leadership, and regulatory compliance. Skilled in building relationships, safeguarding confidential information, and enhancing operational efficiency through effective onboarding and training. Recently earned an Associate of Science in Business Administration, demonstrating a commitment to Human Resources and ongoing professional development.
Overview
23
23
years of professional experience
Work History
Member Service Representative and Loan Officer
Southern Teachers and Parents Federal Credit Union
Thibodaux, LA
12.2016 - Current
- Delivered exceptional service by building trusted relationships with members and effectively resolving complex account concerns.
- Assist with onboarding and training new employees on organizational policies, operational procedures, and service standards.
- Coach team members to improve performance, accuracy, and compliance with internal policies and federal regulations.
- Conduct teller audits and monitor operational processes to ensure accuracy and accountability.
- Maintain confidential financial records while adhering to regulatory and organizational requirements.
- Collaborated with leadership to enhance workflow and streamline branch operations.
- Supervised and supported a team of eight employees, contributing to improved collaboration and operational performance.
- Recorded suspicious activity that led to identifying and reporting an elder financial abuse case, showcasing sound judgment and attention to detail.
Loan Officer
MidSouth Bank
Thibodaux, LA
03.2013 - 12.2016
- Guided clients through financial products, ensuring confidentiality of sensitive information to build trust and rapport.
- Prepared detailed documentation and ensured compliance with lending regulations and internal policies.
- Collaborated with underwriting teams and internal departments to coordinate timely loan approvals.
- Built long-term client relationships through effective communication and professional service.
- Maintained accurate records and documentation to support compliance with lending regulations and improve transparency.
- Assisted customers with complex financial questions, providing clear information to enhance overall customer satisfaction.
Lead Bank Teller
JPMorgan Chase
Thibodaux, LA
01.2004 - 01.2013
- Managed high-volume financial transactions with exceptional accuracy and attention to detail.
- Supervised daily teller operations while mentoring and training new employees.
- Coordinated work schedules to optimize staffing during peak business hours, enhancing customer service efficiency.
- Performed teller audits and maintained compliance with banking policies and security procedures.
- Supported leadership in reaching branch performance goals through targeted coaching and proactive customer engagement.
- Created a welcoming environment by delivering exceptional customer service and effectively resolving concerns.
Education
Associate of Applied Science - Business Administration
L. E. Fletcher Technical Community College
Schriever, LA05-2026
Skills
- Loan Regulations
- Transaction Processing
- Customer service
- Documentation Management
- HR support
- Policy administration
- Records management
- Employee Relations
- Conflict Resolution
- Coaching
- Team Collaboration
- Microsoft Office Suite
- Problem Solving
- Organizational Skills
- Relationship building
- Employee training
PROFESSIONAL HIGHLIGHTS
- More than 20 years of experience supporting employees, customers, and organizational operations.
- Extensive experience maintaining confidential records and ensuring regulatory compliance.
- Proven success training, mentoring, and onboarding new employees.
- Strong written and verbal communication with exceptional interpersonal skills.
- Experienced in documentation management, process improvement, and cross-functional collaboration.
- Passionate about creating positive employee experiences and supporting organizational success.
Timeline
Member Service Representative and Loan Officer
Southern Teachers and Parents Federal Credit Union
12.2016 - Current
Loan Officer
MidSouth Bank
03.2013 - 12.2016
Lead Bank Teller
JPMorgan Chase
01.2004 - 01.2013
Associate of Applied Science - Business Administration
L. E. Fletcher Technical Community College