Meghan Blake
Springfield,MO
Summary
Seasoned Member Service Representative and Loan Clerk with strengths in customer relationship management and financial research. Reviewed accounts frequently and worked with customers to rectify overdue balances. Computed interest and payments and explained charges to customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Loan Clerk/Member Service Representative
Foundation Credit Union
12.2023 - Current
- Researched information provided by customer concerning collateral and account details.
- Set up, stored and updated customer files and regulatory paperwork.
- Processed and recorded new policies and claims.
- Assisted customers with policy changes and updates, ensuring their needs were met promptly and accurately.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Teller
Great Southern Bank
01.2021 - 12.2023
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted customers with setting up or closing accounts and signing up for new services.
Server/hostess
Hinode Japanese Steakhouse And Sushi
10.2018 - 03.2020
Hostess
Colton's Steak House & Grill
04.2017 - 10.2018
Education
Associate in Business & Marketing - Business & Marketing
Ozark Technical Community College
12-2024
Skills
- Banking knowledge
- Loan Servicing
- Microsoft Office
- Document Review
- Loan Documentation
- Cash Handling
- Active Listening
- Critical Thinking
- Excellent Communication
- Multitasking Abilities
- Attention to Detail
- Loan file review
Accomplishments
- Used Microsoft Excel to develop insurance tracking spreadsheets.
- Successfully trained 8 new tellers over a 24 month time period.
Certification
Notary Public
Languages
French
Limited Working
Timeline
Loan Clerk/Member Service Representative
Foundation Credit Union
12.2023 - Current
Teller
Great Southern Bank
01.2021 - 12.2023
Server/hostess
Hinode Japanese Steakhouse And Sushi
10.2018 - 03.2020
Hostess
Colton's Steak House & Grill
04.2017 - 10.2018
Associate in Business & Marketing - Business & Marketing
Ozark Technical Community College
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