Latoya Andrews
Elkton,MD
Summary
Resourceful and able to handle diverse job requirements to meet company goals. Consistently looks for ways to improve and contributions to team success. Resolves problems tactfully. Committed to providing exceptional service and support. Proficient in utilizing internal and external resources, best practices and adaptability in a fast pace environment.
Overview
14
14
years of professional experience
Work History
Member Service Loan Fulfillment Specialist
APGFCU
07.2023 - Current
- Enhance customer satisfaction with timely follow-ups on loan applications, discuss terms of approvals, discuss reasons for denials and recommend alternatives.
- Review credit report to identify opportunities to cross-sell products and services that promote financial wellness to members.
- Prepare loan instructions for electronic disbursal. and set up branch appointments for in person disbursal.
- Complete weekly reporting on current credit card promotions.
Member Service Sales Specialist
APGFCU
01.2018 - 07.2023
- Educated members about product features and benefits to aid in selecting best options to promote convenience and financial wellness.
- Used outside search engines to research and help value collateral, verify income and provide proof of property ownership.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Consistently achieved monthly goals.
Account Manager
Barclays
05.2010 - 12.2017
- Resolved and reduced delinquency on past due credit card accounts.
- Negotiated pay off with third party settlement companies and repayment plans with debt consolidation companies
- Coordinated meetings, review performance groups and share best demonstrated practices with teammates.
- Performed lost prevention activities, skip tracing, credit bureau review and third party vendor
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Bachelor of Arts - Public Administration & Communications
CUNY
New York, NY01.2005
Skills
- Banking knowledge
- Loan Servicing
- Telephone and email etiquette
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Timeline
Member Service Loan Fulfillment Specialist
APGFCU
07.2023 - Current
Member Service Sales Specialist
APGFCU
01.2018 - 07.2023
Account Manager
Barclays
05.2010 - 12.2017
Bachelor of Arts - Public Administration & Communications
CUNY
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