YOOMI PARK
Little Neck,NY
Summary
Experienced healthcare leader with over 17 years of retail pharmacy operations experience. Well versed in Retail, Loss Prevention, Compliance/Regulatory Matters, and Inventory Control. Extensive experience/passion in training and talent development. Heavy emphasis on continuous quality improvement, regulatory compliance, clinical expertise and relationship building with internal and external stakeholders. Experience in home infusion pharmacy as a clinical pharmacist, clean room pharmacist, production pharmacist and enteral pharmacist to process, prepare, make and dispense medication for patient home infusion administration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
SUPERVISING PHARMACIST
Kelly’s Pharmacy
Brooklyn, NY
08.2023 - Current
- Oversee daily operations of the pharmacy, including managing a team of pharmacy technicians, and support staff.
- Developed efficient pharmacy workflows resulting in increased productivity and reduced wait times.
- Streamlined prescription processing procedures resulting in faster turnaround times for customers while maintaining accuracy levels.
- Ensure compliance with all federal, state, and local regulations regarding medication dispensing, storage, and patient privacy (HIPAA).
- Supervise medication dispensing to ensure accuracy, safety, and adherence to prescriptions.
- Provide medication therapy management (MTM), including counseling and education on proper medication use to patients.
- Implement strategies to optimize the pharmacy workflow to increase in prescription fill efficiency.
- Coordinate inventory management, including ordering medications, checking stock levels, and ensuring minimal waste or loss.
- Established strong relationships with local healthcare providers resulting in better coordination of care between prescribers and pharmacists.
- Collaborate with healthcare providers to optimize medication regimens for patients with complex medical conditions to increase medication adherence and overall health.
- Provide professional development and training to staff on pharmacy procedures, medication safety, and customer service best practices.
- Conduct quality assurance checks and implement process improvements to ensure consistent, high-quality service.
- Achieve and maintain top customer satisfaction and retention by cultivating productive relationships with patients.
PER DIEM PHARMACIST
MediSys Health Network - JamaicaRX
Richmond Hill, NY
03.2023 - Current
- Responsible for all dispensing/distribution, profiling and keeping of medications with resources provided
- Dissemination of drug information to other members of health care team and to patients to ensure optimum patient care
- Clinical monitoring of drug therapy, Prescription interpretation, calculations, and claims processing, including 340b claims and billing
- Inventory maintenance, reconciliation of medications received against invoices (including controlled substances), and completion of out of stock prescription orders
- Perform Concierge service to ensure patient gets their medication and know how to use them before leaving the hospital
- Follow up on all issues, supervises technicians and ensures all operational procedures are carried out on a daily basis
- Check insurance reimbursements and take appropriate steps to prevent reimbursement loss
CLINICAL PHARMACIST
Optioncare Health
College Point, NY
10.2021 - 02.2023
- Worked directly with personnel of warehouse and cleanroom to accurately coordinate, check and dispense medication delivery to patients' homes ensuring that appropriate delivery method and times are met.
- Prepared and compounded sterile solutions and infusions for direct use in the patients' home using appropriate sterile compounding techniques and following company policies and procedures with accurately calibrated equipment.
- Coordinated patient services with the Nursing Department and patient registration department, monitored patient progress toward goals and educated patients, caregivers, staff and other professionals regarding appropriate medication use.
- Designed, recommended, monitored and evaluated patient-specific pharmacy care plans for the pharmacotherapy of home care patients. When appropriate, made suitable recommendations for modifications in the prescribed medication therapy or monitoring parameters for a home care patient.
- Collected and organized patient-specific information needed to prevent, detect, and resolve medication-related problems and to make appropriate medication therapy recommendations. Precise monitoring parameters identified for each patient and lab blood work reviewed and charted for individual patients, with necessary changes made in collaboration with prescribers.
- Collaborated with registered dietician to gather nutritional assessment of patients and made appropriate recommendation for patients requiring TPN and/or enteral formulas.
- Managed use, maintenance, and troubleshooting of medication administration equipment and medication-related equipment used in the management of home care patients. Accurately programmed and provided advice to others on use and maintenance of all medication administration and medication-related equipment used by Option Care.
- Ensured continuity of pharmaceutical care to and from the home and other patient-care settings by use of systematic procedures for communication, complying with accreditation, legal, regulatory, and safety requirements in all activities performed.
PHARMACY MANAGER
Walgreens Boots Alliance
Whitestone, NY
03.2018 - 09.2021
- Tier 3 store (300+ prescriptions)
- Managed team of 10 consisting of 1 pharmacist and ancillary staff.
- Within two years exceeded script count goal by 4% by identifying key strengths/opportunities/daily monitoring of metrics, maintaining proper inventory levels by overseeing periodic counts and ordering trends.
- Increased efficiency/productivity by focus through training, leading by example and actively listening With no shortage of need for problem-solving abilities with issues regarding scheduling, adherence of payroll budget and professional handling of customer complaints
- Managing COVID-19 Pfizer hub location – maintaining cold chain of doses and supplying neighboring stores. Successfully executed an in-store
- COVID-19 vaccination activation
- Provided nearly 7k+ vaccinations YTD
- Took part in successful launch of “Feel More Like You” – a program designed to provide oncology patients with skin/beauty consultations. Spearheaded training of non-pharmacy personnel (oncology and beauty teams) on HIPAA and an empathetic approach to customer service to help people with cancer find some normalcy in a life that is by no means normal.
- Exceeded yearly targets each year on flu immunizations by optimizing on resources such as community outreach portal to spearhead off-site clinics, ensured proper training of staff and their active engagement with patients regarding vaccinations.
- Served as Pharmacy Ops SME/liaison between DMs/store managers/peers to facilitate sharing of best practices with regards to proper work flow, inventory management, efficiency of tasks (communication with doctors, asset protection reporting, patient care portal) and ways to leverage relationships with store managers for optimal output in both front and back end.
PHARMACY MANAGER
Walgreens Boots Alliance
Cambria Heights, NY
05.2015 - 03.2018
- Tier 2 store (200+ prescriptions daily)
- Managed team of 3 consisting of 1 pharmacist and ancillary staff
- Took great interest/initiative in growing talent pipeline by partnering with local pharmacy schools as preceptor to IPPE/APPE students for community pharmacy rotations.
- Extremely passionate and involved in the hiring/training/mentoring of interns – many of whom were hired after graduation and would later on become managers.
PHARMACY MANAGER
Walgreens Boots Alliance
Larchmont, NY
11.2013 - 05.2015
- Tier 2 store (200+ prescriptions daily)
- Managed a team of 4 consisting of 1 pharmacist and ancillary staff
- Opened and operated a brand new “Well experience” retail location
- Lead the set up and worked closely with licensing team to ensure deadlines were met
- Performed doctor detailing and competitive scan and built prescription volume for location
- Oversaw day-to-day operations (scheduling of staff, maintenance of inventory, safe storage of prescription drugs and controlled substances)
- Provided patient safety by keeping up-to-date on literature regarding new medications, drug interactions and staying on top of distribution of mentioned pertinent information to relevant team members
- Active in professional handling of customer complaints, doctor calls for growth of business and trust in patient community.
STAFF PHARMACIST
Walgreens Boots Alliance
Yonkers, NY
08.2010 - 11.2013
- Tier 5 store (high volume store)
- Provided exceptional service with consultations, addressed inquiries from patients and healthcare professionals regarding insurance, medication dosage, potential side effects and interactions of prescription/OTC medications
- Fostered patient loyalty/retention with recommendations for generic alternatives, coupon to decrease medical expenses along with needed support in communications with physicians and insurance
- Managed drug/supply inventory – verified against order invoice and resolved any needed discrepancy to ensure accuracy
- Provided pharmacy manager support by being flexible and providing needed coverage for last minute changes in shifts.
- Effectively resolved insurance rejections and other billing issues.
- Maintained state and federal records of legendary drugs and controlled substances.
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
PHARMACY INTERN
Walgreens Boots Alliance
Hollis, NY
07.2004 - 05.2010
- Tier 4 store (500+ prescriptions)
- Provided exceptional service through consultations, addressed inquiries from patients and healthcare professionals regarding insurance, medication dosage, potential side effects and interactions of prescription/OTC medications
- Managed safety and accuracy of filling process by leveraging tools/procedures provided by company.
- Assisted pharmacist in final review of filled prescriptions.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Contacted insurance companies to resolve claims issues.
- Addressed customer questions regarding refills, insurance EOBs and status prescriptions filling.
Education
Doctor of Pharmacy - Pharmacy
St John's University
Queens, NY05.2010
Skills
- Customer Satisfaction
- Supporting Pharmacy Operations
- Drug Inventory Control
- Patient Education
- Drug Compounding
- Immunization Services
- Profit and Loss Control
- Home Infusion Care
Certification
- Certified Immunizer, APhA - 05/2010 to 01/2023
Timeline
SUPERVISING PHARMACIST
Kelly’s Pharmacy
08.2023 - Current
PER DIEM PHARMACIST
MediSys Health Network - JamaicaRX
03.2023 - Current
CLINICAL PHARMACIST
Optioncare Health
10.2021 - 02.2023
PHARMACY MANAGER
Walgreens Boots Alliance
03.2018 - 09.2021
PHARMACY MANAGER
Walgreens Boots Alliance
05.2015 - 03.2018
PHARMACY MANAGER
Walgreens Boots Alliance
11.2013 - 05.2015
STAFF PHARMACIST
Walgreens Boots Alliance
08.2010 - 11.2013
PHARMACY INTERN
Walgreens Boots Alliance
07.2004 - 05.2010
Doctor of Pharmacy - Pharmacy
St John's University