Yoomi Song
Chicago,IL
Summary
High-performing operations manager with over 7 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Successful Merchandising Manager observing sales data to make purchasing decisions and implementing sales promotions. Accomplished in researching on-trend products and analyzing sales data to develop a plan for merchandise purchasing. Motivated to drive sales by offering products that compete in the marketplace. Goal Setting Staff Training and Development Problem-solving Policies and Procedures Implementation
Overview
21
21
years of professional experience
Work History
Assistant Manager
J.Crew Factory
Northbrook, IL
06.2024 - Current
- Led team to achieve sales targets through effective staff training and motivation.
- Implemented customer service initiatives that enhanced guest experience and satisfaction ratings.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated visual merchandising strategies to align with brand standards and seasonal promotions.
Merchandising/Operations Manager
Bed Bath & Beyond
Skokie, IL
11.2022 - 07.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Determined direction for seasonal merchandise by researching and analyzing trends.
Operations Manager
BuybuyBABY
Chicago, IL
04.2016 - 11.2022
- Oversaw implementation of procedures, goals and objectives within operations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Re-established and implemented all stores’ stockrooms in Illinois district and reduced cost and created most productivity for e-commerce business in the first 90 days of hire.
- Increased profit recovery through RTV (from company standard 26% to 32%).
Director of Administration
Good morning Tour, co.Ltd
Seoul, Korea
03.2005 - 03.2007
- Collaborated with departmental leaders and company executives to set and achieve financial goals and new client and client retention targets, striving to optimize customer satisfaction.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
Education
Completed - Introduction To Business And Management
University of California, Riverside (Extension)
Riverside, CA05.1992
Associate of Business Administration - Management of Airline Service Business
InHa College
In-Cheon, Korea02.1991
Skills
- Strong customer service
- Workflow Optimization
- Inventory Management
- Performance Evaluation and Monitoring
- Problem Anticipation and Resolution
- Staff Training and Development
- Scheduling and Coordinating
- Management Team Building
- Planning and Implementation
Timeline
Assistant Manager
J.Crew Factory
06.2024 - Current
Merchandising/Operations Manager
Bed Bath & Beyond
11.2022 - 07.2023
Operations Manager
BuybuyBABY
04.2016 - 11.2022
Director of Administration
Good morning Tour, co.Ltd
03.2005 - 03.2007
Associate of Business Administration - Management of Airline Service Business
InHa College
Completed - Introduction To Business And Management
University of California, Riverside (Extension)