Yorael Montalvo

• Scheduled, rescheduled, and canceled appointments for dental patients
• Provided excellent customer service to create positive experiences and build patient trust
• Answered telephone calls to offer office information, answer questions, and direct calls to staff
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services
• Helped patients complete necessary medical forms and documentation
• Interacted with customers by phone, email, or in-person to provide information.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Managed over 12 different accounts/Dental offices worldwide

• Guaranteed qualified patients walking into each practice receiving 10,000-60,000 dental treatment
• Record treatment information in patient records
• Provide postoperative instructions prescribed by the dentist
• Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, manually or using the computer
• Use computers for various applications, such as database management or word processing
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Create, maintain, and enter information into the database.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.