Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Activities/ Hobbies
References
Timeline
Generic

Yord Namhongsa

1313 W. Randolph St., # 311 Chicago,Illinois USA

Summary

Dedicated and organized Operations Manager with over 10+ years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Manager

Hifi Fitness
Chicago, IL USA
09.2017 - Current
  • Welcomed and provided personalized customer service to 1000+ customers during gym hours.
  • Maintained and made adjustments to a safety environment for customers and staffs.
  • Provided having a 98% customer customer service satisfaction.
  • Managed, operated, exceeded an exceptional gym experience.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Drove revenue growth.
  • Possessed excellency to customers of the best experiences.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed scheduling, training and inventory control.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Created company handbook to document corporate policies and procedures.

Server

Kamehachi
Chicago, IL USA
07.2017 - Current
  • Provided exceptional service to high volume of daily customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Handled cash and credit card transactions and balanced cash drawer at the end of each shift.
  • Worked as part of a team to keep the dining room clean and organized during busy hours.
  • Implemented a new upselling strategy that resulted in a 20% increase in sales.
  • Possessed good knowledge of food, wine and cocktails.
  • Worked flexible schedule including evenings, weekends, and holidays.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Upheld high standards of sanitation in accordance with health department regulations.

Kitchen and Bath Designer

Amber Leaf Cabinetry
Chicago, IL USA
02.2015 - 09.2017
  • Presented finished designs to clients for approval or modifications prior to installation.
  • Developed design plans for kitchen and bath remodeling projects, incorporating client specifications.
  • Assisted clients in selecting colors, finishes and other aesthetic details of their kitchens or bathrooms.
  • Addressed any customer complaints promptly and professionally.
  • Drove profit, competition, and revenue growth.
  • Consulted with clients on the best use of space based on their lifestyle needs.
  • Researched products and materials such as tile, stone, wood, laminates and hardware to create aesthetically pleasing designs.
  • Provided technical support regarding product selection, installation methods and troubleshooting issues.
  • Attended trade shows and seminars regularly to stay abreast of industry trends.
  • Incorporated sustainable design elements into all projects when possible.
  • Maintained accurate specifications for each project.
  • Provided information about available color palettes and helped select colors that reflected client personality and goals.

Education

Bachelor of Arts - Graduated With Honor- Fashion Design

Illinois Institute of Art
Chicago
06-2015

Associate of Arts - Fashion Design

The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL
06-2014

Bachelor of Arts - English Major

Chiang Mai University
Chiang Mai, Thailand
01-2013

High School Diploma -

Udonpit
Udon, Thailand

Skills

  • Supply Restocking
  • Order Management
  • Table Bussing
  • Table Setting
  • Maintenance Planning
  • Labor Relations
  • Document Control
  • Production
  • Health and Safety Compliance
  • Customer Service
  • Business Development
  • Workforce Training
  • Inventory Control
  • Financial Management
  • Cost Reduction
  • Communication Improvements
  • Customer Relationship Management (CRM)
  • High-Pressure Environments
  • Sales Presentations
  • Project Management Abilities
  • Quality Assurance and Control
  • Procedure Development
  • Problem-Solving
  • Interpersonal Communication
  • Project Management
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Team Building/Leadership
  • Staff Management
  • Operational Efficiency
  • Team Leadership
  • Performance Management
  • Schedule Management
  • Social Media Marketing
  • Customer Relations Specialist
  • Microsoft Office Suite Expert
  • Graphic and Media Design

Accomplishments

  • Honor roll graduate
  • Toast Master Public Speaking

Certification

  • Certificate of Food Handler
  • Certificate of Allergen
  • Certificate of Food Safety
  • Certificate of Hospitality

Languages

English
Native/ Bilingual
Thai
Native/ Bilingual
Laos
Native/ Bilingual
Spanish
Professional

Activities/ Hobbies

  • Travel
  • Museum
  • Music
  • Art
  • Fashion
  • Sports
  • Biking
  • Gym
  • Learning languages
  • Design
  • Public Speaking
  • Volunterring

References

References available upon request.

Timeline

Operations Manager

Hifi Fitness
09.2017 - Current

Server

Kamehachi
07.2017 - Current

Kitchen and Bath Designer

Amber Leaf Cabinetry
02.2015 - 09.2017

Bachelor of Arts - Graduated With Honor- Fashion Design

Illinois Institute of Art

Associate of Arts - Fashion Design

The Art Institute of Fort Lauderdale Inc

Bachelor of Arts - English Major

Chiang Mai University

High School Diploma -

Udonpit

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Yord Namhongsa