Alyssia Montalbano
Bossier City,LA
Summary
Proven Operations Manager with a track record of enhancing efficiency and customer satisfaction at The Buckle. Skilled in Inventory Management and exceptional at problem-solving. Cultivated strong customer relationships, achieving a significant increase in repeat business through outstanding service and meticulous attention to health and safety standards.
Overview
7
7
years of professional experience
Work History
Operations Manager
The Buckle
06.2022 - Current
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Packed items to meet shipping requirements.
- Assisted in receiving, stocking, and distribution of merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking, and pricing.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Tagged and prepared new merchandise for retail sales.
- Upheld proper visual merchandising standards on retail floor and windows.
- Cleaned and polished glass doors, mirrors, and other surfaces to maintain professional appearance.
- Cleaned and sanitized bathrooms, storefront, and other similar areas according to established protocols.
- Supervised supplies in inventory and submitted reorder requests.
Togo Coordinator
Outback Steakhouse
04.2021 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
Car Hop
Sonic Drive-In
07.2017 - 07.2018
- Answered guest questions and promoted special products.
- Balanced orders on trays and delivered them to cars.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
Education
Associate of Arts - General Studies
Bossier Parish Community College
Bossier City, LA07-2021
Skills
- Customer Service
- Inventory Management
- Health and safety compliance
- Problem-Solving
- Freight Processing
- Shipment Inspection
- Supply Restocking
- Retail Operations Management
- Complaint resolution
- Shipping procedures understanding
Timeline
Operations Manager
The Buckle
06.2022 - Current
Togo Coordinator
Outback Steakhouse
04.2021 - Current
Car Hop
Sonic Drive-In
07.2017 - 07.2018
Associate of Arts - General Studies
Bossier Parish Community College
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