Yordania Cabrera
Bronx,NY
Summary
Solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving, and multitasking in fast-paced hospitality settings.
Overview
7
7
years of professional experience
Work History
Server
Nerolab
New York, NY
02.2025 - 06.2025
- Handled customer orders efficiently using point-of-sale system.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Barista
Nerolab café
New York, NY
02.2025 - 06.2025
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Managed cash register operations, processing payments efficiently and accurately.
Server
Farinella Bakery
New York, NY
05.2023 - 12.2024
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
Server
Serafina Italian Restaurant
New York, NY
05.2023 - 12.2024
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Assistant Manager
Rainbow Shops
The Bronx, NY
04.2019 - 04.2023
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Engaged with customers to determine appropriate items to fit needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
Call Center Agent
Titan Gas and Power
01.2018 - 11.2019
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores.
- Completed high volume of outbound calls per day with above-average conversion rate.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
OYM College
Dominican RepublicSome College (No Degree) - Human Resources Development
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Verbal and Written Communication
- Time Management
- Customer Needs Assessment
- Flexible Schedule
- Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Cash Handling
Education and Training
other,other
Languages
- English
- Spanish
- French
Timeline
Server
Nerolab
02.2025 - 06.2025
Barista
Nerolab café
02.2025 - 06.2025
Server
Farinella Bakery
05.2023 - 12.2024
Server
Serafina Italian Restaurant
05.2023 - 12.2024
Assistant Manager
Rainbow Shops
04.2019 - 04.2023
Call Center Agent
Titan Gas and Power
01.2018 - 11.2019
OYM College
Some College (No Degree) - Human Resources Development
Bronx Community College of The City University of New York