Yordanos Alemu
Alexandria,VA
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on in dental chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with patients. Hardworking and dedicated, prepared to support the team in achieving the company's objectives.
Overview
8
8
years of professional experience
Work History
Dental Assistant / Lead Orthodontist Assistant
Island Children’s Dentistry & Orthodontist
2022.10 - Current
- Cleaned children teeth by performing scaling to remove plaque, calculus, and staining from teeth surface, followed by polishing using prophy toothbrush to maintain healthy oral hygiene.
- Educated patients on proper oral hygiene techniques and provided guidance on post-treatment care management.
- Documented patient's current symptoms, and displayed records from prior visits for dentists to view and evaluate.
- Capturing X-rays, providing chairside dental assistants during IV Sedation and Orthodontic procedures.
- Applied sealant independently
- Assisted Dentists and Orthodontist by handing appropriate tools and supplies needed for procedures.
- Ensuring children remained calm and safe during procedures.
- Crucial role in ensuring prescriptions for Orthodontic appliances are submitted accurately and on time for clinic office.
- Ensure patient’s appointments are properly scheduled and any required appliances or equipment are available in office before the scheduled appointment time.
- Provided oral hygiene cleaning for special need patients that require (TLC) ensuring they receive the compassionate care they deserve
- Helped patients conquer their fears by walking them through the detailed process of teething cleaning procedure, leading to parents leaving the office with tears of joy, expressing gratitude.
- Reduced patient anxiety levels during appointments through calming presence and effective communication strategies.
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Worked effectively in fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
Orthodontist Assistant
Precision Orthodontics & Pediatric Dentistry
2022.04 - 2022.10
- Independently bonded LightForce braces and Brava lingual braces.
- Independently bonded attachments for Invisalign or Suresmile aligner treatment.
- Assisted Orthodontist in bonding traditional braces, such as Pits brackets or Biomim brackets.
- Conducted debonding procedures followed by taking impressions for in-house Essix retainers or Hawley retainers made by the lab.
- Utilized iTero scans and x-rays when necessary.
- Captured extraoral and intraoral images as required.
- Documented each patient’s procedure in their charts and scheduled their next appointments.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Informed patients of oral health tips, orthodontic appliance care and home instructions.
- Provided professional services and support in a dynamic work environment.
Orthodontist Assistant
Spring Valley Orthodontics
2021.01 - 2022.04
- Provided hands-on assistance during various types of Orthodontic treatments such as braces adjustments, bonding procedures, and appliance installations.
- Bonded (Brava) lingual braces and Aligner attachments independently
- Prepared examination rooms prior to appointments, ensuring all necessary tools were available for efficient use by the Orthodontist.
- Sterilized equipment and instruments and maintained appropriate tray setup.
- Monitored patient comfort and safety during dental procedures.
- Maintained a clean and organized clinical environment, adhering to strict sterilization protocols for patient safety.
- Took impressions of patients' teeth to create dental appliances
- Took x-rays, iTero scan, extraoral and intraoral photographs
- Prepared patient X-rays and images for review by Orthodontist
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- After consult followed by with patients regarding to starting Orthodontic treatment
- Identified issues, analyzed information and provided solutions to problems.
Dental Assistant / Patient Coordinator
Smile Experts Dental
2020.08 - 2021.01
- Assisted in various dental procedures such as coronal polishing, extractions, filling, crown, and root canals while working chair-side with the dentist.
- Sterilized instruments before and after procedures.
- Contacted insurance to verify accurate coverage for a patient's treatment plan.
- Provided patients with post-appointment instructions, follow- up care and oral hygiene tips.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
Front Desk Agent
Wyndham Destination
2019.07 - 2020.03
- Welcomed each new arrival pleasantly and confirmed reservations and identification. Ensure that check-in procedures are carried out promptly.
- Answering incoming telephone calls using proper etiquette and direct the calls to the appropriate departments.
- Relay any requests or complaints from guests to the relevant departments for resolution.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a smooth experience for all guests.
- Developed and maintained positive relationships with guests for satisfaction.
Cashier
CVS Pharmacy
2018.12 - 2019.07
- Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing, completing inventory, answering phone calls, assisting in the pharmacy when needed
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Set up new sales displays each week with fresh merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed refunds and exchanges in accordance with company policy.
- Monitored self-checkout systems and provided help in resolving complex problems.
Crew
Chipotle Mexican Restaurant
2017.01 - 2018.12
- Exercised leadership skills when it came to working and training crew members
- Achieved high quality customer service through cleanliness, speed, organization and exceptional communication skills.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Prepared products following restaurant, health, and safety standards and procedures.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Cashier
Petco
2016.07 - 2017.01
- Greeted customers entering store and responded promptly to customer needs.
- Providing assistance by anticipating customer's needs
- Answering customer inquiries, maintaining a clean environment and providing food for animals by cleaning cages, and feeding them.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - Criminal Justice - Associate Degree
Northern Virginia Community College
5000 Dawes Ave, Alexandria, VA 2231112.2022
Orthodontic Assistant Certified
Trapezio
CPR Certification
American Safety & Health Institute
High School Diploma -
Alexandria City High School
3330 King St, Alexandria, VA 22302Skills
- Microsoft
- Excel
- Powerpoint
- Team Collaboration
- Ability to work under pressure
- Self-motivated
- Critical thinking
- Problem solving
- Effective Communication
Languages
Amharic
Native or Bilingual
Timeline
Dental Assistant / Lead Orthodontist Assistant
Island Children’s Dentistry & Orthodontist
2022.10 - Current
Orthodontist Assistant
Precision Orthodontics & Pediatric Dentistry
2022.04 - 2022.10
Orthodontist Assistant
Spring Valley Orthodontics
2021.01 - 2022.04
Dental Assistant / Patient Coordinator
Smile Experts Dental
2020.08 - 2021.01
Front Desk Agent
Wyndham Destination
2019.07 - 2020.03
Cashier
CVS Pharmacy
2018.12 - 2019.07
Crew
Chipotle Mexican Restaurant
2017.01 - 2018.12
Cashier
Petco
2016.07 - 2017.01
Associate of Arts - Criminal Justice - Associate Degree
Northern Virginia Community College
Orthodontic Assistant Certified
Trapezio
CPR Certification
American Safety & Health Institute
High School Diploma -
Alexandria City High School
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