Yorden White-Watkins
Houston,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Houston Housing Authority
06.2023 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
Customer Service Representative
Manhattan Life Insurance
02.2022 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Amazon
01.2021 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
Office Clerk
Bureau Of Motor Vehicles
07.2018 - 01.2021
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment, Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs, Promoted customer loyalty and consistent sales by delivering friendly service and knowledge assistance, Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
Certificate - Medical Assisting
The College of Health Care Professions
Houston, TX02.2024
High School Diploma -
Maple Heights High School
Maple Heights, OH05.2018
Skills
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Call Documentation
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Understanding Customer Needs
- Order and Refund Processing
- Microsoft Windows
- Cash Register Operations
- Google Drive
- Microsoft Outlook
Certification
- CPR and AED certified , American Heart Association - September 2023 - September 2025
Timeline
Administrative Assistant
Houston Housing Authority
06.2023 - 08.2023
Customer Service Representative
Manhattan Life Insurance
02.2022 - 08.2022
Customer Service Representative
Amazon
01.2021 - 06.2021
Office Clerk
Bureau Of Motor Vehicles
07.2018 - 01.2021
Certificate - Medical Assisting
The College of Health Care Professions
High School Diploma -
Maple Heights High School
Similar Profiles
Chimera NelsonChimera Nelson
Leasing Specialist at Houston Housing AuthorityLeasing Specialist at Houston Housing Authority
Tanga BrownTanga Brown
Receptionist/File clerk at Houston Housing AuthorityReceptionist/File clerk at Houston Housing Authority
Dena McClainDena McClain
Administrative Assistant Specialist at Houston Housing AuthorityAdministrative Assistant Specialist at Houston Housing Authority
Dena McClainDena McClain
Administrative Assistant Specialist at Houston Housing AuthorityAdministrative Assistant Specialist at Houston Housing Authority
Edonya TimmonsEdonya Timmons
Teacher at Bertha Alyce Early Childhood SchoolTeacher at Bertha Alyce Early Childhood School