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Stevie Hedgecock-Mata
Administrative Assistant
White Plains,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
The Patrick Michael Company
01.2024 - 03.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Student Success Coordinator
Pikes Peak Community College
Colorado Springs, CO
08.2020 - 11.2021
- Maintained student database and electronic records for each student contact.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Educated students on course selection to align with career goals.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
Customer Service Representative
Synovus
02.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Area Manager, AT&T
Alorica
El Paso, TX
07.2016 - 04.2019
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Dedicated to expanding client bases by building lasting relationships.
Customer Service Representative
Teleperformance
Sierra Vista, AZ
11.2015 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Business Communications
Rockhurst University
Kansas City, MO05.2025
Associates of General Studies -
Pikes Peak Community College
Colorado Springs, CO05.2022
Skills
- Upselling Products and Services
- Understanding Customer Needs
- Data Entry and Maintenance
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Call Documentation
- Issue and Complaint Resolution
- Inbound and Outbound Calling
- PCI (Payment Card Industry)
Affiliations
Member of Phi Theta Kappa, Alpha Gamma Alpha chapter
Software
Microsoft Applications
Auto CAD for Construction
Honey Book
Timeline
Administrative Assistant
The Patrick Michael Company
01.2024 - 03.2025
Customer Service Representative
Synovus
02.2022 - 04.2023
Student Success Coordinator
Pikes Peak Community College
08.2020 - 11.2021
Area Manager, AT&T
Alorica
07.2016 - 04.2019
Customer Service Representative
Teleperformance
11.2015 - 05.2016
Bachelor of Arts - Business Communications
Rockhurst University
Associates of General Studies -
Pikes Peak Community College
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