Emily Espinosa
Miami,FL
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
BCC Engineering
Miami, FL
07.2023 - Current
- Facilitated communication between different departments within the organization.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Greeted visitors and provided general information about the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Customer Service Associate
Publix
Miami, FL
11.2019 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Educated customers on special pricing opportunities and company offerings.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Consulted with customers regarding needs and addressed concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Bachelor of Arts - Marketing
Florida International University
Miami, FL04-2026
Associate of Arts - Psychology
Miami Dade College
Miami, FL04.2023
Skills
- Customer Support
- English and Spanish Fluency
- Creative Problem Solving
- Upselling Products and Services
- Customer Data Confidentiality
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Understanding Customer Needs
- Customer Service
- Upbeat and Positive Personality
- Invoice Processing
- Reception oversight
- Appointment Scheduling
- Meeting planning
- Mail handling
- Research
- Office Administration
- Calendar Management
- Excel spreadsheets
- Package routing
- Deadline-oriented
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
BCC Engineering
07.2023 - Current
Customer Service Associate
Publix
11.2019 - Current
Bachelor of Arts - Marketing
Florida International University
Associate of Arts - Psychology
Miami Dade College
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