Maria Sophia Herard
West Palm Beach
Summary
Dynamic professional with a proven track record in customer service and cash handling accuracy, notably at TD Bank NA. Excelled in enhancing customer satisfaction and streamlining operations. Trained to be on Platform Side by working on Clientele acquisition and maintaining existing relationships. Loan origination process, pre-approval and loan referral. Skilled in electronic banking and fostering positive relationships, achieving significant improvements in customer service inquiries resolution.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Narcisse LLC
02.2022 - Current
- Recording financial transactions, managing cash flow, processing invoices and payments, processing payroll and benefits.
- Maintaining confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinating office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisting in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Head Teller
TD Bank NA
05.2018 - 02.2022
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Replenished ATM funds in empty canisters prior to validation process.
Customer Service Representative
The Check Cashing Store
01.2016 - 05.2018
- Helped constant flow of customer with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with loan application, money transfer services and check cashing.
- Responded to customer requests for products, services and company information.
Administrative Assistant/Receptionist
Narcisse Immigration Services
01.2013 - 12.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Assistant Store Manager
Checkers Restaurant
01.2015 - 01.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Associate of Arts - International Marketing
Centre D'etudes Diplomatiques Et Internationales
Port-au-Prince, Haiti06.2012
Associate of Arts - Marketing And Public Relation
Universite Notre Dame
Port-au-Prince Haiti06.2010
High School Diploma -
Nouveau College Bird
Port-au-Prince Haiti06.2006
Skills
- Electronic Banking Knowledge
- Teller Transactions and Cash Handling
- Customer Service and Assistance
- Loan origination and Investment Services
- Upselling Products and Services
- Account opening and Credit application
Languages
English
Native or Bilingual
Creole
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Administrative Assistant
Narcisse LLC
02.2022 - Current
Head Teller
TD Bank NA
05.2018 - 02.2022
Customer Service Representative
The Check Cashing Store
01.2016 - 05.2018
Assistant Store Manager
Checkers Restaurant
01.2015 - 01.2016
Administrative Assistant/Receptionist
Narcisse Immigration Services
01.2013 - 12.2017
Associate of Arts - International Marketing
Centre D'etudes Diplomatiques Et Internationales
Associate of Arts - Marketing And Public Relation
Universite Notre Dame
High School Diploma -
Nouveau College Bird
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