Yorgen Hakspiel
Pfafftown,NC
Summary
Service-oriented person focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
Work History
AR Adminitrator
Inmar inteligence
Winston-Salem, NC
03.2024 - Current
- Management of weekly process within specified assigned clients or workflow queues:
- Prepare remittance advice for digital data capture. Research missing information and edit for data capture processing.
- Key remittance advice information in system to perform application of payment records.
- Review unapplied checks daily and escalate issues that cannot be resolved within specified deadlines.
- Create manual payment batches in accordance with departmental policies and procedures to resolve aged checks.
- Manually associate open checks to available payment batches with 99% accuracy.
- Monitor frequency of carrier payments and notify account team or data management when off cycle.
- Resolve processing issues timely for assigned workload:
- Upload bank files and monitor for exceptions. Contact bank or account team as needed to resolve issues.
- Research and request missing remittance through retrieving data from carrier online portals, working with Payer Relations Team, or calling the carrier to request paper form.
- Perform routine file maintenance including but not limited to setting up new stores, carriers or processing rules based on direction given by account team or manager.
- Monitor exceptions to initiate action for missing store or carrier information.
- Confirm set up of bank cross reference file using MICR line information from newly submitted payments by carriers.
- Follow HIPAA policies and procedures per company guidelines
- Performing special projects and other duties as assigned by management
General Manager
DairiO Restaurant’s
King, NC
12.2019 - 10.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Team Member
Xcaret restaurant
Winston-Salem, NC
05.2018 - 12.2019
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
Assistant Restaurant General Manager
Mi Pueblo Inc. Mexican Grill Restaurant
Winston-Salem, NC
08.2016 - 04.2018
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Assisted personnel with duties and tasks during high-volume periods.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Bid Specialist
Sevial S.A
Bogota
10.2014 - 03.2015
- Prepared estimates used by management for planning, budgeting and scheduling work.
- Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
- Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
- Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
- Updated and maintained database of suppliers and contractors.
- Analyzed project mandatories, scope and available resources to devise timelines and communicate with client on deliverable deadlines.
Sales Export Coordinator
B. Braun Medical Inc
06.2014 - 09.2014
- Unification of all communication processes with potential customers and subsidiaries, suppliers or third parties, in terms of maximization in the sales process, procedures and follow-up of delivery with clients in Latin America
- Resolution of concerns and market indices, increasing sales, and further charge of quotations and tenders in Latin America Responsible in communicating -Organizing and shipping merchandise, develop, distribute and tracking , highlighting actions to achieve sales and targets
Education
Bachelors - International Relations And Affairs
University Military Nueva Granada
Bogota, Colombia01.2014
Associates - Public Policies with, Human Rights, Prevention USAID
01.2010
Skills
- Operations Management
- Recruitment
- Customer Service Best Practices
- Customer Engagement
- Conflict Resolution Techniques
- Training and Development
- Complaint Resolution
- Supervisory Skills
- Customer-Oriented
- Supply Chain Management
- Full Service Restaurant Background
- Food Service Background
- Hiring and Training
- Schedule Coordination
- Staff Management
- Project Management
- Data screening
Timeline
AR Adminitrator
Inmar inteligence
03.2024 - Current
General Manager
DairiO Restaurant’s
12.2019 - 10.2023
Team Member
Xcaret restaurant
05.2018 - 12.2019
Assistant Restaurant General Manager
Mi Pueblo Inc. Mexican Grill Restaurant
08.2016 - 04.2018
Bid Specialist
Sevial S.A
10.2014 - 03.2015
Sales Export Coordinator
B. Braun Medical Inc
06.2014 - 09.2014
Bachelors - International Relations And Affairs
University Military Nueva Granada