Yori Ford
Toledo,OH
Summary
Astute IT Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist
Harbor Behavioral Healthcare/Lucas County
09.2022 - Current
- Act as liaison between Harbor behavioral Healthcare and Lucas County's Ohio Mean Jobs, offering hardware and software support for employees and clients alike.
- Maintain switches and systems to keep networks fully operational during peak periods.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Manage and create user accounts (onboarding and offboarding)
- Respond to support requests from end-users and patiently walk individuals through basic troubleshooting tasks.
- Install, configure and troubleshoot approved software and hardware on staff workstations
Machine Operator
Thyssenkrupp Materials N.A
10.2021 - 09.2022
- Operated multiple machines simultaneously to meet production requirements.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Die Maker/CAD Operator
Dynamic Dies
09.2019 - 09.2021
- Build and repair cutting dies to quality and industry standards.
- Interpreted technical drawings, schematics and computer-generated reports to make revisions to CAD drawings.
Machine Operator
Temperance Distilling Company
05.2019 - 08.2019
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Calibrated and tested machine settings or controls in preparation for production operations.
Skills
- Desktop Deployment and Support
- Network Troubleshooting
- Active Directory
- Microsoft Exchange
- Microsoft Intune
- Microsoft Azure
- Issue and Resolution Tracking
- Hardware and Software Configuration
- Customer service
- Ticketing systems (Solar Winds)
- Remote Technical Assistance
Certification
- TestOut PC Pro
- CompTia Network+
Projects
- Assisted in the configuration and installation of a Cisco 9200L for 19 end users transitioning between buildings. This included patching in phones, desktops and networked MFP's.
- Built base configuration for Cisco 3750X for home use.
Timeline
IT Specialist
Harbor Behavioral Healthcare/Lucas County
09.2022 - Current
Machine Operator
Thyssenkrupp Materials N.A
10.2021 - 09.2022
Die Maker/CAD Operator
Dynamic Dies
09.2019 - 09.2021
Machine Operator
Temperance Distilling Company
05.2019 - 08.2019
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