Yorianna Gonzalez
Seagrove,NC
Summary
Dynamic leader with proven problem-solving and bookkeeping skills honed at Arby's, adept at managing teams and streamlining operations. Excelled in employee training and customer service, ensuring efficient workflow and high satisfaction levels. Achieved significant improvements in inventory management and dispute resolution, demonstrating a confident approach to challenges.
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
4
4
years of professional experience
Work History
Stocker
Denso Manufacturing
Statesville, North Carolina
09.2023 - Current
- Recorded quantity, type and value of materials or items received.
- Participated in physical inventories of stock on hand periodically.
- Work fast passed
- Be crossed train
- Be able to train new hires
- Record how many part are distributed daily
- Do a 100% check on every part made
- Followed safety procedures when handling hazardous material or dangerous goods.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Inspected stock for damage or defects and reported issues to management.
Cashier
Bealls Store
Statesville, North Carolina
11.2022 - 09.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed other duties as assigned by management.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained work area and kept cash drawer organized.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Welcomed customers, offering assistance to help find store items.
- Collected payments and provided accurate change.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Manager
Arby's
Statesville, NC
05.2021 - 02.2022
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Streamlined communication channels, improving information flow and decision-making speed.
- Established processes to ensure efficient workflow throughout the organization.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Counted drawers before shift starts
- Made sure safe was correct every night before closing
Education
Associate of Science - Accounting
Mitchell Community College
Statesville, NCSkills
- Bookkeeping
- Employee training
- Problem solving
- Microsoft Excel
- Customer service
Timeline
Stocker
Denso Manufacturing
09.2023 - Current
Cashier
Bealls Store
11.2022 - 09.2023
Manager
Arby's
05.2021 - 02.2022
Associate of Science - Accounting
Mitchell Community College