York Alvarado Porras
Lawrenceville,New Jersey
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Pjs Pancakes House
Server
01.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Ihop
Manager Assistant
01.2019 - 01.2022
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
Ihop.
Server
01.2018 - 01.2019
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
Education
No Degree - Interior Design
Brookdale Community College
Lincroft, NJ05.2026
High School Diploma -
Liceo Leon Castro
Grecia, Alajuela Costa Rica.12.2012
Skills
- Product and service knowledge
- Microsoft Excel
- Product Sales
- Problem Resolution
- Understanding Customer Needs
- Performance Improvement
- Warm and Friendly
- Client Communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Pjs Pancakes House
Server
01.2022 - Current
Ihop
Manager Assistant
01.2019 - 01.2022
Ihop.
Server
01.2018 - 01.2019
No Degree - Interior Design
Brookdale Community College
High School Diploma -
Liceo Leon Castro
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