Yoscari Medina
Grand Rapids,MI
Summary
Dynamic Team Leader at Meijer with a proven track record in enhancing team performance through effective coaching and conflict resolution. Skilled in bilingual communications and customer support, I empower team members to excel, fostering collaboration and achieving shared goals. Recognized for improving individual performance and driving customer experience initiatives.
Improved customer satisfaction scored 15% by implementing a new feedback system.
Reduced, average customer issue resolution time by 20% by streamlining the troubleshooting process.
Received consistently high customer satisfaction ratings (95%+) for prompt friendly and helpful service
Overview
3
3
years of professional experience
Work History
Team Leader
Meijer
10.2021 - 04.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Facilitated resolution of conflicts within team, enhancing collaborations.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
High School Diploma -
Charlotte Amalie High School
8 And 9 Alto, Adams Sr Dr, Charlotte Amalie, 0080205.2021
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Customer experience
- Bilingual Communications
- Skilled multitasker
- Time management
- Work Ethics
- Customer support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader
Meijer
10.2021 - 04.2024
High School Diploma -
Charlotte Amalie High School
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