YOSELI HERNANDEZ
Allentown,PA
Summary
Utilized strong communication skills and team-building experience to deliver exceptional customer service and support organizational goals.
Overview
9
9
years of professional experience
Work History
Teller Banker
Wells Fargo & Company
Allentown, PA
04.2024 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing prompt and courteous service to enhance satisfaction.
- Maintained cash drawer integrity, balancing funds at the end of each shift to prevent discrepancies.
- Collaborated with team members to streamline operational processes, improving overall branch efficiency.
- Assisted customers in understanding banking products, leading to increased uptake of services.
- Educated customers on banking products and services to enhance financial literacy.
- Managed customer relationships, resolving issues to improve satisfaction and retention.
- Developed personalized financial plans tailored to client goals and needs.
- Analyzed customer financial data to identify potential opportunities for growth and savings.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Reclamation Clerk • Associate
Advance Auto Parts
02.2017 - 02.2024
- Facilitated interdepartmental communication to enhance collaboration and efficiency.
- Executed compliance with all shipment requests and requirements.
- Developed and designed innovative bols to enhance product offerings.
- Cultivated strategic partnerships with carriers and vendors.
- Executed order placement processes utilizing comprehensive product knowledge.
- Facilitated special order request submissions to ensure timely procurement.
- Conducted thorough inspections and precise locating of product pallets.
Sales Associate
Bath and body works
09.2024 - 2024
- Greeted and assisted customers to ensure positive first impressions.
- Assisted in promoting products through effective communication of product knowledge. Supported team members in understanding product features and benefits. Contributed to training sessions to enhance product knowledge across the team.
- Delivered exceptional customer service to enhance client satisfaction.
- Facilitated member registration and checkout processes.
Education
High School Diploma -
Agora Cyber Charter School
King of Prussia, PA01.2012
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Client relationship management
- Relationship building and management
- Banking policies and procedures
- Banking
- Account maintenance
- Regulatory compliance
- Financial services
- Opportunity identification
- Account management
- Teller support
- Sales growth
- Language fluency
Languages
Spanish
Professional Working
Timeline
Sales Associate
Bath and body works
09.2024 - 2024
Teller Banker
Wells Fargo & Company
04.2024 - Current
Reclamation Clerk • Associate
Advance Auto Parts
02.2017 - 02.2024
High School Diploma -
Agora Cyber Charter School