Yoselin Ahuacate Hernandez
Saint Paul,MN
Summary
Dynamic professional with a proven track record in customer service and sales, exemplified during tenure at Sun Country Airlines. Skilled in verbal communication and organizational skills, adept at enhancing customer engagement and satisfaction. Demonstrated leadership in training staff and increasing revenue through strategic upselling.
Overview
2026
2026
years of professional experience
Work History
Parks and Recreation Worker
Highland Pool
- Operated the concessions stand, efficiently selling food to park visitors.
- Facilitated the sale of pool memberships to enhance customer access and engagement.
- Processed daily admission ticket sales for pool access.
Customer Service Agent
Sun Country Airlines
Minneapolis, MN
07.2023 - Current
- Demonstrating empathy in handling difficult situations, fostering trust and loyalty among passengers.
- Help a large volume of passengers every day with positive attitude and focus on customer satisfaction.
- Demonstrate high attention to detail, organization and management of multiple tasks and projects simultaneously.
Sales Associate
Victoria Secret
Bloomington, MN
06.2021 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently at the cash register.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Crocs
Bloomington, MN
10.2019 - 11.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Sales Associate
Macys Department Store
Roseville, MN
09.2016 - 01.2019
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor - Sociology
Minnesota State University, Mankato
Mankato, MNCentral High School
Saint Paul06.2020
Skills
- Task prioritization
- Leadership development
- Verbal and written communication
- Active listening
- Flexibility
- Organizational skills
- Customer service
- Teamwork
- Event planning
- Decision-making
- Outdoor leadership skills
- Computer skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Agent
Sun Country Airlines
07.2023 - Current
Sales Associate
Victoria Secret
06.2021 - 11.2024
Sales Associate
Crocs
10.2019 - 11.2022
Sales Associate
Macys Department Store
09.2016 - 01.2019
Parks and Recreation Worker
Highland Pool
Bachelor - Sociology
Minnesota State University, Mankato
Central High School