Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yoselin Caballero

Irving,Texas

Summary

Goal-oriented professional with a background in leading customer service teams. Bring experience managing escalated customer issues, training new hires, and implementing process improvements to enhance productivity. Strengths include strong communication skills, conflict resolution expertise, and adaptability to fast-paced environments. In previous roles, have consistently improved team performance through innovative strategies and motivational leadership.

Overview

8
8
years of professional experience

Work History

Customer Service Representative Team Lead

Reconext
01.2022 - 04.2024
  • Answering incoming calls.
  • Documented detailed notes regarding each interaction with customer in order to ensure accurate follow-up action were taken.
  • Respond to customer questions regarding product prices and availability.
  • Collaborated with other departments, such as sales, marketing, and finance, when needed.

Supervisor

Miss A
03.2020 - 03.2022
  • Provide ongoing training.
  • Coordinate schedules and daily work assignments.
  • Respond to emails and any customer inquiries, such as refunds and damaged products... ect

Customer Service Representative

Ditech Financial LLC
01.2016 - 12.2018
  • Addressed the customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
    Demonstrated mastery of customer service call script within specified time frames.
  • Exceeded the ability to answer high-volume inbound calls, make outbound calls, and provide superior service to our patients.

Education

High School Diploma -

Macarthur High School
05-2016

Skills

  • Team Management
  • Complaint Handling
  • Inbound and outbound calls
  • CRM Software
  • Staff Monitoring

Timeline

Customer Service Representative Team Lead

Reconext
01.2022 - 04.2024

Supervisor

Miss A
03.2020 - 03.2022

Customer Service Representative

Ditech Financial LLC
01.2016 - 12.2018

High School Diploma -

Macarthur High School
Yoselin Caballero