Yoselin Castro
Chicago,IL
Summary
Friendly and efficient costumer service associate devoted to maximizing customer satisfaction with exceptional service and support. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
2
2
years of professional experience
Work History
Case Manager
Catholic Charities
09.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
Client Care Supervisor
Help at Home
11.2023 - 08.2024
- Maintains assigned clients' files, employee files, and all related paperwork
- Provides direct training to field staff on client Care Plans
- Monitors the performance assigned to field staff who provide and support patients with personal care to ensure quality service
- Proactively communicates schedules and changes with clients, field staff, referral sources, team leads, managers, and the branch manager
- Prepares and submits routine department reports, as required
- Records and maintains accurate documentation of the clients condition and overall service
- Conducts and keeps a record of client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service training
- Appropriately handles client complaints and problems; documents and reports any significant issues further attention or resolution, as required
- Ensure compliance with local, state, and federal laws as well as with company policies and procedures
- Performs other job-related duties as assigned
- Participated actively in regular team meetings focused on continuous improvement of client support operations and service quality.
Front Desk Receptionist
Family Dental.
12.2022 - 08.2023
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients.
- Performed data entry into computer systems to maintain accurate records of customer information with software Eaglesoft
- Managed incoming and outgoing mail, faxes and other correspondence.
- Maintained an organized reception area and ensured that all patients were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presenting treatment plans and other documents as requested by management staff.
- Handled cash transactions accurately
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Shelter Staff Member ( Contract )
Aston Carter
09.2022 - 12.2022
- Conducted daily safety checks within the facility to ensure a secure environment for residents.
- Assisted with meal preparation, distribution and clean up activities as needed.
- Provided transportation services to medical appointments or other essential errands for shelter residents.
- Actively participated in team meetings discussing program objectives and strategies for improvement.
- Organized donation drives for clothing items, toiletries and other essential supplies needed by shelter residents.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Performed administrative tasks such as filing paperwork, answering phone calls and responding to emails
Education
North Grand High School
Chicago, IL06-2021
Skills
- Verbal & written communication
- Costumer service
- Team Collaboration
- Bilingual English & Spanish
- Multitasking
- Organizational Skills
- Excellent Communication
- Adaptability and Flexibility
- Attention to Detail
- Goal setting
Timeline
Case Manager
Catholic Charities
09.2024 - Current
Client Care Supervisor
Help at Home
11.2023 - 08.2024
Front Desk Receptionist
Family Dental.
12.2022 - 08.2023
Shelter Staff Member ( Contract )
Aston Carter
09.2022 - 12.2022
North Grand High School