Yoselin Contreras
Brentwood,NY
Summary
Dynamic and versatile professional with extensive experience at Yoselin Contreras' Shoprite, adept in customer relationship management and problem resolution. Excelled in multitasking across various departments, enhancing customer satisfaction and operational efficiency. Demonstrates exceptional communication skills and a goal-oriented approach, significantly contributing to team success and customer service excellence.
Overview
3
3
years of professional experience
Work History
Shop From Home
Yoselin Contreras
08.2021 - Current
Shop From Home is one of the many departments i've worked in while working in Shoprite. Some of the departments i've worked in in the store these past three years are
- Customer Service,
- Cashier,
- Runner of cashiers(supervisor),
- Scott (front end),
- Bakery department,
- Produce dept
- Frozen department.
All of these departments have allowed me to grow socially and get out my comfort zone. I gained good time management skills, great multitasking skills, good at managing tough skills, managing calls efficiently, establishing positive customer experiences, good communication abilities and more.
Education
Bachelor of Science - Arvchitectural Engineering
SUNY Farmingdale
Farmingdale, NY05.2027
High School Diploma -
Brentwood High School
Brentwood, NY06.2023
Skills
- Phone Etiquette
- Goal-Oriented
- Billing management
- Customer Service
- Computer Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Customer Relations
- Problem Resolution
- Teamwork and Collaboration
- Professional telephone demeanor
- Document and Records Management
- Issue and Complaint Resolution
- Order Processing
- Customer Data Confidentiality
- Shipping procedures understanding
- Data Management
- Order and Refund Processing
- Order Fulfillment
- Billing Adjustments and Refunds
- Customer Account Management
- Translation and Interpretation Services
- Relationship Building
- Staff education and training
- Money handling abilities
- Customer Relationship Management (CRM)
- Spanish and English Fluency
Accomplishments
Some of my personal accomplishments are achieving my drivers permit and license in less than a year. Once i set my mind to something, i give it my all to obtain my goal. I strived to graduate with an advanced diploma in high school and i succeeded.
i love sports, the gym, doing hair/makeup, and traveling.
I personally LOVE staying active because it makes me feel accomplished. I like to take care of myself so i try my best to remain consistent with how active I am. I do like to do my hair and makeup for fun when i have free time, its very entertaining for me. Traveling is one of the biggest ways i enjoy to treat myself when i achieve something i've been wanting to achieve for a long time.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Shop From Home
Yoselin Contreras
08.2021 - Current
Bachelor of Science - Arvchitectural Engineering
SUNY Farmingdale
High School Diploma -
Brentwood High School
Similar Profiles
Yoselin padillaYoselin padilla
Operario de limpieza de aseos at YoselinOperario de limpieza de aseos at Yoselin
Daniel CuellarDaniel Cuellar
Online Personal Shopper at Yoselin MatosOnline Personal Shopper at Yoselin Matos
Velma StricklandVelma Strickland
Minima Ea Modi Laboriosam Sint Est Consequatur at Contreras Odonnell AssociatesMinima Ea Modi Laboriosam Sint Est Consequatur at Contreras Odonnell Associates
Nia CampbellNia Campbell
Supervisor at Whole Food MarketSupervisor at Whole Food Market
Stephanie VillamilStephanie Villamil
Medical Assistant at NYU LangoneMedical Assistant at NYU Langone