Yoselin Munoz
Santa Rosa,NM
Summary
Detail-oriented professional with experience in fast-paced food service environments. Recognized for effective teamwork and problem-solving abilities, enhancing workflow and ensuring customer satisfaction. Ready to leverage skills in a collaborative setting to improve operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Bliss Sandwiches and Boba Cafe
Santa Rosa, CA
06.2025 - 02.2026
- Prepared high-quality espresso beverages following established recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Provided exceptional customer service, addressing inquiries and resolving complaints effectively.
- Operated point-of-sale system to process transactions accurately and efficiently.
- Assisted in inventory management by restocking supplies and monitoring product levels.
- Collaborated with team members to enhance workflow during peak hours, improving service speed.
- Learned various brewing techniques to expand beverage offerings and enhance customer satisfaction.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Kitchen Helper
Bliss Sandwiches and Boba Cafe
Santa Rosa, CA
06.2025 - 02.2026
- Assisted kitchen staff with food preparation and ingredient organization.
- Maintained cleanliness of kitchen areas, ensuring compliance with health standards.
- Operated kitchen equipment safely, following operational guidelines and safety protocols.
- Collaborated with team members to streamline food service operations during peak hours.
- Supported inventory management by tracking supplies and notifying staff of shortages.
- Executed basic cooking tasks under supervision, improving culinary skills and confidence.
- Contributed to menu preparation by assisting in portioning and plating dishes accurately.
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed supervisor instructions to complete tasks on time.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
Cashier
Bliss Sandwiches and Boba Cafe
Santa Rosa, CA
06.2025 - 02.2026
- Collaborated with team members to optimize workflow during peak hours.
- Handled returns and exchanges in accordance with store policies, resolving issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Foodmaxx
Santa Rosa, CA
03.2023 - 01.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels at the front end, alerting management to restock needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Volunteer
Santa Rosa Junior College
Santa Rosa, CA
07.2023 - 08.2023
- Facilitated daily activities and recreational programs for youth participants.
- Developed and implemented engaging curriculum to enhance participant learning experiences.
- Provided mentorship and support to junior counselors, fostering a collaborative team environment.
- Coordinated logistics for field trips, including transportation arrangements and activity planning.
- Monitored participant behavior, ensuring adherence to safety guidelines and protocols.
- Evaluated program effectiveness through participant feedback and made necessary improvements.
- Maintained accurate records of attendance and incident reports for administrative review.
Education
High School Diploma -
Elsie Allen High School
Santa Rosa, CASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Decision-making
- Cash register operation
- Order taking
- Safe food handling
- Beverage preparation
- Excellent memory
- Safe food handling practices
- POS systems
- Food preparation
- Menu memorization
- Quality control
- Inventory management
- Performance improvement
- New hire training
- Drink customization
- Fluent in both English and Spanish
Certification
Food Handlers Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Bliss Sandwiches and Boba Cafe
06.2025 - 02.2026
Kitchen Helper
Bliss Sandwiches and Boba Cafe
06.2025 - 02.2026
Cashier
Bliss Sandwiches and Boba Cafe
06.2025 - 02.2026
Volunteer
Santa Rosa Junior College
07.2023 - 08.2023
Cashier
Foodmaxx
03.2023 - 01.2024
High School Diploma -
Elsie Allen High School