Yoselin Pena Pichardo
HOLLIS,United States of America
Overview
22
22
years of professional experience
Work History
Consultant
Insurego USA
04.2020 - 05.2023
- Developed and implemented successful strategies to improve client efficiency, resulting in increased profitability.
Home health Aid
Accent Care (Part-Time)
05.2016 - 02.2019
- Administered medications and other treatments according to physician instructions.
Consultant
CenturyMax Inc
11.2010 - 07.2012
- Responsible for property and casualty sales insurance
- Developed strong rapport with clients and successfully obtained additional referrals
- Conducted needs-based and informative sales presentations to diverse professionals
- Collaborated with marketing team to improve overall brand perception and advertising methods
- Drafted and translated marketing letters in English and Spanish
- Took initiative to canvass and flyer marketing materials to local businesses
- Informed new local businesses of services through drop-in meetings
- Verified with banking institutions change and approval of client's insurance
- Maintained utmost confidentiality of clients' sensitive personal and financial information
- Delivered excellent in-person and phone customer service to existing and prospective clients
- Developed and maintained a professional presence and networking ties in local communities
- Strong skills in assessment and providing education on comprehensive insurance services
- Assigned best insurance package fit for each client's individual needs.
Marketing Assistant
Reliant Energy
05.2008 - 09.2009
- Responsible for energy sales over the phone
- Received all in-bound calls on customer complaints and change of services
- Ensured customers understood their bills and charges
- Obtained meter information of potential customer to provide comparison sale by kilowatts
- Met and exceeded all sales goals.
Certified Field Marketing Representative
Affinity Health Plan
11.2007 - 04.2008
- Provided various health insurance options to low-income families and individuals
- Verified client's status and identity through government-issued documentation
- Assisted clients in filling out and ensured application was completed properly
- Determined client's income and family status eligibility for services
- Aimed to meet monthly goal of 60 qualified applications
- Conducted outreach and marketing through canvassing and handing out flyers
- Perform complex analysis and identify solutions to resolve specific business issues supported by strong analytical, organizational and data manipulation/management skills
- Attended community-based and outreach events to promote services and complete applications.
Retail Sales Assistant Manager/Merchandiser
Verao Sensual, LLC
02.2003 - 08.2007
- Responsible for opening and closing store
- Supervised and assisted sales associates on the floor
- Trained employees on basic duties and cash register
- In charge of receiving new merchandise and organizing inventory
- Verified amount of all inventory purchased, in stock, and sold
- Matched daily store profits with items sold as loss prevention measure
- Ensured store and all item displays were presented in clean and professional manner
- Re-arranged store merchandise on shelves with items in higher stock in front
- Placed bulk catalogue orders for all merchandise
- Organized large-scale fashion shows for over 300 patrons to represent and promote retail items
- Knowledge of fit, fashion, style, quality, competition, sizing, pricing, and distribution
- Met or exceeded store sales goals and achieved productivity standards.
Top Sales Representative
12.2000 - 01.2003
- Provided services over the phone on student loans, credit cards, and health insurance
- Entered customer details including banking information into database and closed sale
- Assisted and revised new scripts for former and upcoming sales campaigns
- Trained 20 new team members on effective sales practices and company protocols
- Stayed abreast and updated with new law and regulations on telemarketing in the United States
- Worked directly with marketing personnel by providing product sales feedback
- Aided in opening and setup for new office locations.
Education
GED -
High School 52
650 Academy St, New York, NY 1003406.1980
Skills
- Call-center
- Cash register
- Claims
- Confidentiality
- Coordinated
- Customer service
- Database
- Detail oriented
- Determined
- Field Marketing
- Financial information
- Health Plan
- Healthy eating
- Initiative
- Insurance services
- Client Relationships
- Attention to Detail
- Honesty and Integrity
Languages
English
Spanish
Street
202-19 Foothill ave apt 2R
Country
United States of America
Personal Information
- Title: Customer Services Representative
- Nationality: Dominican
- I am a Mom of 5 children
- I love to cook and be around people Family and friends.
- Music is what makes my day
- I love taking photos
Volunteer Experience
Command chief petty Officer, Costal Patrol Cadet Corps, 09/01/2014, 03/01/2018, Formation Of Cadets, passing on the order of the day, head count of Cadets present in the beginning and the end of the meetings, prepare Corp for inspection & any other duties as assigned.
Timeline
Consultant
Insurego USA
04.2020 - 05.2023
Home health Aid
Accent Care (Part-Time)
05.2016 - 02.2019
Consultant
CenturyMax Inc
11.2010 - 07.2012
Marketing Assistant
Reliant Energy
05.2008 - 09.2009
Certified Field Marketing Representative
Affinity Health Plan
11.2007 - 04.2008
Retail Sales Assistant Manager/Merchandiser
Verao Sensual, LLC
02.2003 - 08.2007
Top Sales Representative
12.2000 - 01.2003
GED -
High School 52
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