Summary
Overview
Work History
Education
Skills
References
Languages
Languages
Timeline
Generic

Yoselin Pineda-Garcia

Moreno Valley,CA

Summary

To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Overview

7
7
years of professional experience

Work History

Caregiver

In Home Supportive Services(IHSS)
06.2023 - Current
  • Assisting with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals
  • The ability to use my knowledge effectively and readily in execution or performance
  • Includes medicine administration, time management, and an understanding of different needs with compassion, empathy, kindness and respect

Medical Assistant

Dr. Hajera Sultana MD Family Practice
Riverside
01.2022 - Current
  • Warmly welcome 15-20 patients per shift, coordinate check-in, collect insurance, and direct through the appointment process.
  • Managed 4 phone lines and facilitated over 50+ calls per day with patients, facilities, and staff.
  • Researching and resolving eligibility errors, calculating patient cost, assisting patients with insurance questions, contacting insurance companies to verify coverage, and ensuring provider participation.
  • Provided administrative and clerical support via EMR systems.
  • Up to date with the new Optum Pro Portal, which includes CURO for referral submissions.
  • Manage Referral Process: Oversee the entire referral process, from the initial request to the final appointment.
  • Create and maintain the schedules for individuals or teams within the office. Balance their availability and resources with incoming requests and meetings to ensure all tasks are completed on time. Adjust schedules as necessary to accommodate changes in priorities or deadlines.

Shift Manager

Del Taco Llc
Riverside
01.2018 - 08.2023
  • Coordinated inventory and stocking inventory with ALOHA NCR system
  • Warmly welcome over 100 customers per shift while managing front and drive-thru orders, ensuring the team stays organized and on schedule for breaks
  • Answer phone calls and oversee messages and deadlines throughout the day
  • Assigning team members with tasks to be completed each shift
  • Properly resolving problems and troubleshooting issues as they arise without the direction of management

Education

Associates -

Platt College
Riverside, CA
01.2022

Diploma -

John W. North High School
Riverside, CA
06.2019

Skills

  • Observant, accurate, and able to thrive in a fast-paced environment
  • Confident interpersonal skills, quick-witted, resourceful, solution-oriented, and tech-savvy
  • Enjoy being harmonious and engaged with company customers
  • Flexible, able to adapt
  • Effective communication; listening carefully, speaking clearly, and being patient and discreet
  • Multitasking, detail-oriented
  • Effective problem solving; identifying the root cause of a customer's dissatisfaction and offering a solution

References

  • Haley, Platt Classmate, (951) 529-9905
  • Jassmin, Coworker, (909) 676-1257
  • Lisette, Close Friend, (951) 410-7906
  • Maritza, Close Friend, (951)207-1352

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Languages

English:Speaking and Writing, Spanish:Speaking and Writing

Timeline

Caregiver

In Home Supportive Services(IHSS)
06.2023 - Current

Medical Assistant

Dr. Hajera Sultana MD Family Practice
01.2022 - Current

Shift Manager

Del Taco Llc
01.2018 - 08.2023

Associates -

Platt College

Diploma -

John W. North High School

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Yoselin Pineda-Garcia