Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yoselin Ponce

San Antonio

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

3
3
years of professional experience

Work History

Customer Service

H-E-B
San Antonio
01.2023 - Current
  • Resolved customer concerns and complaints per company guidelines, ensuring satisfaction and fostering repeat business.
  • Delivered clear, courteous assistance to customers, addressing inquiries and providing accurate information on products, pricing, and store policies to enhance customer experience.
  • Maintained calm, empathetic, and solution-focused approach during high-traffic periods and challenging situations, contributing to positive customer interactions.

Customer Service

Home Depot
San Antonio
01.2023 - Current
  • Organized and managed administrative duties, streamlining distribution and organization of financial statements and essential documentation.
  • Developed tailored solutions for customers with unique project needs or during out-of-stock situations, enhancing customer satisfaction.
  • Provided knowledgeable assistance, fostering positive shopping experiences and strengthening customer loyalty.

Education

Bachelor of Science - Nursing

The University of Texas at San Antonio
San Antonio, TX
05-2028

Medical Assistant Certification Program -

The College of Health Care Professions
08-2025

Skills

  • Retail sales customer service
  • Conflict resolution
  • Customer service
  • Team collaboration
  • High-energy attitude
  • POS systems expert
  • Retail store support
  • Punctuality and reliability
  • Payment processing
  • Communication skills

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service

H-E-B
01.2023 - Current

Customer Service

Home Depot
01.2023 - Current

Bachelor of Science - Nursing

The University of Texas at San Antonio

Medical Assistant Certification Program -

The College of Health Care Professions
Yoselin Ponce