Yoselin Viera Sanchez
Edinburg,VA
Summary
Dedicated and goal-driven professional committed to delivering exceptional customer service. Fluent in English and Spanish with excellent communication skills, adept at connecting with diverse customers and colleagues. Eager to contribute skills and enthusiasm to exceed expectations and drive success in any work environment.
Overview
1
1
year of professional experience
Work History
Customer Service Representative, Waitress, Deliver
Italian Touch
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle cash and card transactions, process payments accurately, and reconcile cash drawer at the end of each shift.
- Collaborate with kitchen staff and management to ensure smooth operation and excellent customer service.
Education
Associate of Science - Computer Science
Laurel Ridge Community College
Middletown, VA12.2024
High School Diploma -
Central High School
Woodstock, VA05.2022
Certificate - Computer Networking Repair
Triplet Tech
Mount Jackson, VA05.2022
Certificate - Cybersecutity
Triplet Tech
Mount Jackson, VA05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Fluent in English and Spanish
Accomplishments
- Secured 2nd place in a prestigious cybersecurity competition at VMI, competing against 23 colleges across Virginia.
- Served as, Secretary of the Student Government Association at Laurel Ridge Community College, enhancing campus life and student representation.
- Participated in three club organizations, refining teamwork, and communication.
- Attended multiple leadership conferences, advancing personal and professional development
Timeline
Customer Service Representative, Waitress, Deliver
Italian Touch
01.2023 - Current
Associate of Science - Computer Science
Laurel Ridge Community College
High School Diploma -
Central High School
Certificate - Computer Networking Repair
Triplet Tech
Certificate - Cybersecutity
Triplet Tech
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