Summary
Work History
Education
Skills
Languages
Timeline
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Yoselin Zamora

Miami,FL

Summary

Dynamic and detail-oriented professional with a strong background in customer service. Expert in managing reservations and optimizing seating efficiency, while maintaining a welcoming atmosphere. Proven ability to handle high pressure situations with exceptional communication and multitasking skills, ensuring guest satisfaction and smooth operations.

Work History

Host

Outback Steakhouse
05.2025 - Current
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize seating efficiency during peak hours.
  • Assisted in maintaining cleanliness and organization of front-of-house areas.
  • Communicated wait times effectively to guests, managing expectations.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma -

Miami Senior High School
Miami, FL

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Telephone reception
  • Hospitality and accommodation
  • Phone etiquette
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented
  • Greeting guests

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Host

Outback Steakhouse
05.2025 - Current

High School Diploma -

Miami Senior High School
Yoselin Zamora