Yoseline Castillo
Summary
Dedicated Child Protective Investigator with extensive experience in conducting thorough investigations and crisis intervention. Expertise in documenting abuse and neglect, collaborating with law enforcement, and managing sensitive cases to ensure child safety. Strong problem-solving, communication skills and enhanced ability to work effectively within multidisciplinary teams, delivering positive outcomes for children and families.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Child Protective Investigator
Department of Family and Protective Services
Houston
10.2023 - Current
- Conducted thorough investigations into child abuse and neglect allegations.
- Collaborated with law enforcement and community agencies for case assessments.
- Developed and implemented safety plans to safeguard children in high-risk situations.
- Participated in court hearings to provide testimony on child welfare cases.
- Completed detailed documentation of investigative findings and case management records.
- Educated families about available resources and support services for children's safety.
- Engaged children and families to foster trust and facilitate sensitive interviews.
- Maintained compliance with state regulations and agency policies on child protection.
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
- Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
- Delivered immediate crisis intervention services to effectively address urgent needs.
- Developed and executed plans to remove children from homes where abuse or neglect had occurred.
- Facilitated delivery of services and resources after thoroughly assessing each child's individual needs.
- Responded to emergency situations involving children requiring immediate attention.
- Facilitated communication between involved parties while protecting confidentiality of information.
- Acted as a liaison between families and government or community resources.
- Developed strategies for working effectively with clients from diverse backgrounds.
Cashier
Walmart
El Paso
06.2020 - 12.2022
- Processed customer transactions accurately and efficiently at the checkout.
- Assisted customers with product inquiries and provided helpful recommendations.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Balanced daily transactions on a computerized point-of-sale system.
- Collaborated with team members to enhance customer service experiences.
- Monitored inventory levels at the register and communicated needs to management.
- Trained new cashiers on operational procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Pet Care Assistant
PetSmart Charities
Houston
06.2017 - 06.2020
- Monitored animal health and behavior, reporting concerns to veterinary staff promptly.
- Observed animals for signs of illness or injury and reported any changes to a veterinarian or supervisor immediately.
- Provided daily care and enrichment for pets in shelter environments.
- Educated clients on proper nutrition requirements for their pets.
- Provided assistance to pet owners in selecting food, toys, and other supplies for their pets.
- Fed and watered animals according to instructions from veterinarians or pet owners.
- Cleaned and sanitized kennels, cages, runs, and aquariums.
- Educated pet owners on proper care techniques and resources available through the organization.
Education
Bachelor of Science - Criminal Justice
The University of Texas At El Paso
El Paso, TX 08.2020 - 12.2022
Skills
- Investigation techniques
- Case documentation
- Crisis intervention
- Safety planning
- Risk assessment
- Family assessment
- Emergency intervention
- De-escalation techniques
- Client advocacy
- Case management systems
- Conducting interviews
- Data collection
- Community outreach
- Trust building
- Conflict resolution
- Team collaboration
- Client engagement and assistance
- Confidentiality practices
- File management
- Time management
- Resilience building
- Family dynamics
- Professional development
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Child Protective Investigator
Department of Family and Protective Services
10.2023 - Current
Bachelor of Science - Criminal Justice
The University of Texas At El Paso
08.2020 - 12.2022
Cashier
Walmart
06.2020 - 12.2022
Pet Care Assistant
PetSmart Charities
06.2017 - 06.2020