Summary
Overview
Work History
Education
Skills
Timeline
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YOSHIKO KAMIYA-JOHNSON

El Dorado Hills,CA

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

07.2021 - 09.2022
  • Time off for family and education

Project Manager

Transcosmos America Inc
Sacramento, CA
08.2016 - 06.2021
  • Handled continuous project monitoring and management simultaneously on multiple projects, including developing forecasts, tracking expenses, and approving payments
  • Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction
  • Implemented new software to improve team performance and managed an annual operating budget of $1.2 million as well as $800,000 vendor budget
  • Assessed project risks and devised mitigation strategies to avoid potential roadblocks
  • Coordinated complex contract administration, including defining project milestones and developing budget
  • Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline
  • Documented and submitted to client exhaustive report of recommended actions and processes at completion of consultation
  • Recorded project details such as task progress, resources costs and allotted budgets to analyze performance, generate performance reports for key stakeholders and implemented corrective measures, which improved performance of all projects and met project deliverables
  • Provided management for 35+ internal personnel, contractors, and vendors
  • Facilitated meetings with key leaders and collaborated with project teams to ensure timely decision-making and effective communication between project stakeholders at all levels.

Communications Coordinator of Japan

Gap Inc
Rocklin, CA
10.2014 - 08.2016
  • Partnered with marketing team to translate product features into customer value propositions to be used in consumer messaging
  • Managed daily operations within Gap Japan headquarters by supporting continuous delivery of excellent services and care
  • Demonstrated consistent operational excellence to maintain a stellar office reputation
  • Rolled out branding strategies with effective training and front-line leadership of daily operations
  • Provided effective quality control oversight and eliminated downtime to maximize revenue
  • Conducted Quality assurance to the team of 30 agents (5 calls per agent) to improve and stabilize their performance to keep average of 95% scores.

Customer Service Specialist

Gap Inc
Rocklin, CA
10.2013 - 10.2014
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
  • Met or exceeded call speed, accuracy, and volume benchmarks and adherence of 95% on a consistent basis
  • Managed high-volume of inbound and outbound customer calls
  • Documented conversations with customers to track requests, problems, and solutions.

APAC Developer Support

Apple Inc
Elk Grove, CA
10.2010 - 06.2013
  • Provided outstanding service to iOS app developer, iTunes, and iBook programs
  • Offered training sessions to Developers to educate on updated systems
  • Answered software and clinical application questions with detailed explanations and examples
  • Participated in interorganizational staff meetings to coalesce company- wide efforts around meeting prescribed business goals and addressing client concerns.

Education

Google Project management Certificate -

Coursera
Online
08.2021 - 08.2022

Associate of Arts - English Language and Literature

Aichi Women's College
Japan
04.1983 - 03.1985

Skills

    Project Management

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Timeline

Google Project management Certificate -

Coursera
08.2021 - 08.2022

07.2021 - 09.2022

Project Manager

Transcosmos America Inc
08.2016 - 06.2021

Communications Coordinator of Japan

Gap Inc
10.2014 - 08.2016

Customer Service Specialist

Gap Inc
10.2013 - 10.2014

APAC Developer Support

Apple Inc
10.2010 - 06.2013

Associate of Arts - English Language and Literature

Aichi Women's College
04.1983 - 03.1985

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YOSHIKO KAMIYA-JOHNSON