Yoshio Akuzawa
Redondo Beach,United States
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Field Service Representative II
Horiba
02.2023 - Current
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff and inspected equipment.
Field Service Representative
Eaton Electrical
09.2022 - 02.2023
- Performed onsite installation, modification and maintenance of Electrical Distribution systems and equipment.
- Scheduled service calls according to customer location and urgency of need.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in LV and MV electrical systems.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Performed electrical testing and maintenance.
Field Service Engineer
Electrical Reliability Services
02.2022 - 09.2022
- Performed Electrical Testing to NETA Specs on following equipment: Low and Medium Voltage circuit breakers, Oil Filled and Dry Type Transformers, Automatic Transfer Switches, MCC, Relays, Surge Arrestors, Grounding bus.
- Familiar with the following test equipment: PowerFactor Test set, Insolation resistance, AC and DC HI-POT, Ductor(DLRO), Primary Current Injection Test set, Secondary Injection Test set, CT & PT test set.
- Acquired and Recorded accurate field data.
- Presented findings to clients with supporting data.
- NETA level 2 certified
Field Service Representative
Horiba
12.2017 - 02.2022
- Tended to emissions benches, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff and inspected equipment. Complied with CFR Part 1066 and 1065 to ensure all tests passed prior to hand over to client.
Director of Operations
Vitalacy
11.2016 - 10.2017
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Established and Monitored KPI's with internal and external personnel
Calibration Engineer
International Process Solutions
03.2016 - 10.2016
- Diagnosed, repaired and calibrated Load Cells, Pressure Transducers and RTD devices.
- Managed informational database
- Complied with ISO 17025 Standards of Calibration
Field Service Manager
Yuyama Usa
03.2006 - 02.2016
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Maintained lowest return visit percentage nationwide for 5 consecutive years
- Led team of up to 5 service technicians in field activities.
- Maintained schedule of up to 50 service calls per month.
- Reduced time to complete service calls and expertly retained key customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Spearheaded process improvement initiatives to reduce service costs.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance on annual basis and conveyed constructive feedback to improve skills.
Education
Associate of Arts - Business Administration
El Camino College
Torrance, CA06.2024
Skills
- Contract Development and Management
- Staff Management
- Customer Relationship Management
- Business Planning
- Project Management
- Design Modification
- HMI Software
- Training Junior Team Members
- Equipment Installation and Repair
Timeline
Field Service Representative II
Horiba
02.2023 - Current
Field Service Representative
Eaton Electrical
09.2022 - 02.2023
Field Service Engineer
Electrical Reliability Services
02.2022 - 09.2022
Field Service Representative
Horiba
12.2017 - 02.2022
Director of Operations
Vitalacy
11.2016 - 10.2017
Calibration Engineer
International Process Solutions
03.2016 - 10.2016
Field Service Manager
Yuyama Usa
03.2006 - 02.2016
Associate of Arts - Business Administration
El Camino College
Certification
- NETA Level 2
- CPR/AED Certification
- A+ Certification
- Network+ Certification
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