Cynthia G. Gonzales
Austin,TX
Summary
Agile and adaptable team leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Member Services Field Representative II
Texas County & District Retirement System (TCDRS)
Austin, TX
01.2009 - Current
- Team leader and trainer for new Member Services Field Representatives
- Created, implemented, and conducted live and recorded webinars for counties and districts serving hundreds of Texans.
- Collaborated and supported creation for electronic scheduling, virtual / online counseling
- Managed approximately sixty five events, presented over sixty speaking engagements with 1700 attendees throughout Texas for 2019 and counseled over 700 members statewide
- Eleven years of managing multiple relationships with numerous counties across Texas
- Communicate, educate, and counsel members weekly, on-site small and large group presentations, individual personal benefit sessions & providing a summary of retirement benefits, at counties, districts, conferences, open enrollment, and benefits fairs in English and Spanish
- Creation and management for team site on cloud based platform
- Creation and translation of Spanish collateral and presentations for TCDRS
- Organize, plan, and manage each county/ district event : scheduling, meeting capacity, communication, and marketing collateral
- Review, analyze, and quantify TCDRS employer statistics and benefit levels and present via Member Presentations and individual counseling sessions weekly across Texas
- Track and report key performance and measurement indicators
- Analyze, review, input data for weekly, monthly for annual strategic review
Senior Sales Manager
White Lodging Services
Austin, TX
01.2007 - 01.2009
- Account & vendor management / liaison for over 200 corporate accounts
- Effectively developed, monitored, managed sales for all corporate Requests For Proposals (RFP)s for five Marriott brand hotels for corporate travel market
- Negotiated room blocks, corporate hotel rates, and meeting space monitored contracts and implementation
- Customized and analyzed corporate reporting information, company tracking and brand reporting information to maximize sales
- Development of sales programs solicitation of business by contacting representatives of local markets through direct sales (including appointments, tours, calls and email correspondence) and direct mail/promotional efforts
- Assisted in the development and creation of annual marketing and presentations for five hotels
Sales Manager
Valencia Hotel Group
Austin, TX
01.2006 - 01.2007
- Analyzed report and market data to determine marketing strategy which exceeded company goals and profitability
- Measured and tracked key performance indicators for corporate sales process and reported quarterly to executive management
- Ensured sales and revenue goals were exceeded in all activity standards for prospecting calls, proposals, and account management
- Liaison and facilitator for all corporate clients
- Responsible for all rate negotiation and contract management for hotel
- Provided timely price quotes, completed all contracts for approval
- Responsible for all RFPs for hotel
- Attended sponsored trade shows including set-up, tear down, and displays
Senior Hotel Consultant/Customer Service
Carlson Wagonlit Travel
Austin, TX
05.2001 - 06.2006
- Designed Hotel Program used by 8000 employees
- Analyzed hotel usage patterns and expenditures for preferred vendor selection
- Liaison/ facilitator for hotel and client room block negotiations and meeting space contracts
- Planning, supervising, and execution of corporate events
- Arranged domestic and international travel for individuals, groups, and temporary reassignments
- Liaison/facilitator for all vendor management
- Managed all aspects of customer service for account
Education
BBA - Marketing
Texas State University, San Marcos, TX, US
San Marcos, TX12.2004
Skills
- Team Leader
- Project management
- Contract management /Rate negotiation
- Vendor management
- Problem-solver
- Analytical proficiency
Languages
Fluent Spanish & Conversational French
Affiliations
Former Board of Director – Austin Business Travel Association
Certification
- Get Real Leadership - UT Center for Professional Education October 2017
- Certified Retirement Counselor - (CRC) - INFRE July 2013
- Latin American Business Certification-Texas State University -August 2005
- Study Abroad Program -Tecnologico de Monterrey - July 2005
- Fellows Import/Export Program Spring 2005 - May 2005
Timeline
Member Services Field Representative II
Texas County & District Retirement System (TCDRS)
01.2009 - Current
Senior Sales Manager
White Lodging Services
01.2007 - 01.2009
Sales Manager
Valencia Hotel Group
01.2006 - 01.2007
Senior Hotel Consultant/Customer Service
Carlson Wagonlit Travel
05.2001 - 06.2006
BBA - Marketing
Texas State University, San Marcos, TX, US
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