Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Yosmay Jesus Maragoto Cruz

Pembroke Pines,FL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Insurance Agent

Goldentrust
  • Deliver personalized insurance solutions by assessing client needs and aligning them with the most suitable coverage options.
  • Strong background in explaining complex policies in simple terms to help clients make informed decisions.
  • Skilled at building long-term client relationships through consistent follow-up, trust, and service excellence.
  • Licensed and knowledgeable in various lines of insurance, including auto, home, life, and health.
  • Proficient in using CRM software to manage leads, track client interactions, and maintain organized records.
  • Consistently meet or exceed sales goals through targeted outreach, referrals, and strategic upselling.
  • Well-versed in underwriting procedures, policy renewals, and claims support to provide seamless client service.
  • Comfortable conducting needs assessments, quoting policies, and closing sales both in-person and remotely.
  • Effective communicator and active listener, skilled at uncovering client concerns and tailoring solutions accordingly.
  • Thrive in fast-paced, metrics-driven environments that reward professionalism, persistence, and customer satisfaction.

Phone Technician

MW Repair Lab
  • Skilled in diagnosing and repairing a wide range of smartphone issues, including hardware malfunctions, software glitches, and water damage.
  • Deep understanding of device components and circuitry allows for efficient troubleshooting and precise repairs.
  • Experience with screen replacements, battery swaps, charging port repairs, and motherboard-level diagnostics.
  • Known for delivering clear, professional communication when explaining technical issues and repair options to customers.
  • Comfortable working with both iOS and Android platforms, including the latest software versions and device models.
  • Maintain organized workspaces and follow safety protocols to ensure clean, efficient, and accurate repairs.
  • Familiar with using specialized tools and software for unlocking, flashing, and system resets.
  • Prioritize fast turnaround times without sacrificing quality, leading to high customer satisfaction and repeat business.
  • Capable of multitasking in high-traffic environments while maintaining attention to detail.
  • Build trust with customers by offering honest assessments, transparent pricing, and dependable service.

Sales Associate

Duty Free Americas Inc.
2023 - Current
  • Consistently deliver exceptional customer service, creating positive shopping experiences that encourage repeat business.
  • Strong understanding of product features and benefits helps in effectively educating customers and driving upsells.
  • Adept at identifying customer needs and recommending the right products to increase daily sales.
  • Experienced with modern POS systems, ensuring accurate and efficient processing of transactions, returns, and exchanges.
  • Known for clear, friendly communication and a customer-first approach in all interactions.
  • Thrive in collaborative environments, supporting team efforts and contributing to a goal-driven workplace.
  • Well-versed in inventory organization, stocking, and tracking to maintain product availability and presentation.
  • Skilled in visual merchandising, setting up displays that enhance product visibility and drive attention.
  • Approach customer concerns with patience and professionalism, always aiming for quick, satisfactory resolutions.
  • Comfortable multitasking and staying productive under pressure in fast-paced retail settings.

Education

Psychology

Miami Dade College
Miami, FL

Skills

  • Customer engagement
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Engine repair
  • Gasket and seal replacements
  • Problem diagnosis
  • Vehicle inspections
  • Filter replacements
  • Suspension systems
  • Systems troubleshooting
  • Electrical systems
  • Exhaust systems
  • Battery services
  • Electrical system rewiring
  • Chassis repair
  • Battery testing
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Certification

Licensed with a 220 General Lines Insurance License, allowing me to sell property, casualty, auto, and commercial insurance in Florida.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Insurance Agent

Goldentrust

Phone Technician

MW Repair Lab

Sales Associate

Duty Free Americas Inc.
2023 - Current

Psychology

Miami Dade College

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Yosmay Jesus Maragoto Cruz