Summary
Overview
Work History
Education
Skills
Timeline
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Yosmel  Ramos

Yosmel Ramos

Barista
Miami Gardens,FL

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
20
20
years of post-secondary education

Work History

Barista

Hotel Best Western Plus Atlantic
Miami Beach , Florida
11.2022 - Current
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Guía De Turismo

Ministerios Del Turismo (MINTUR)
Varadero , Matanzas
08.2017 - 12.2021
  • Provided professional services and support in a dynamic work environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Asesor Jurídico

Empresa De Abastecimiento Al Turismo
Varadero , Matanzas (Cuba)
03.2012 - 08.2016
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Paid attention to detail while completing assignments.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.
  • Developed and maintained courteous and effective working relationships.

Education

Técnico Operador En Informática - Microsoft Word, Excel, PowerPoint

Escuela De Informática Municipal
Jagüey Grande Matanzas Cuba
09.2010 - 09.2012

Bachiller - Educación Técnica Profesional

IPA: Cesar Escalante
Provincia De Matanzas Cuba
09.1999 - 06.2003

Técnico En Transporte - Transporte Blindado Terrestres

Unidad De Reparaciones Ejército Central
Provincia Matanzas Cuba
02.2004 - 08.2005

Licenciatura En Derecho - Leyes

Universidad Camilo Cienfuegos
Provincia Matanzas Cuba
09.2006 - 06.2011

4 Nivel Un 90 % De Dominio. - Lengua Inglesa

Escuela Municipal De Idiomas
Municipio Cárdenas Matanzas Cuba
09.2013 - 06.2015

Nivel 2 Un 50% Del Dominio - Idioma Ruso

Escuela De Hotelería Y Turismo (FORMTUR)
Calle 33 Varadero Cuba
09.2016 - 09.2017

4 Nivel Un 80 % De Dominio - Lengua Francesa

Escuela De Idioma Municipal
Municipio Cárdenas Matanzas Cuba
09.2015 - 08.2017

Instructor Nautico - Guía Turístico Para Actividades Náuticas

Escuela De Formación De Instructores Náuticos
Marina Marlins Varadero Cuba
08.2016 - 08.2018

Recepción Hotelera - Alojamiento Hotelero

Escuela De Hotelería Y Turismo
Calle 33 Varadero Cuba
09.2017 - 09.2018

Skills

Exceptional customer service

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Timeline

Barista

Hotel Best Western Plus Atlantic
11.2022 - Current

Recepción Hotelera - Alojamiento Hotelero

Escuela De Hotelería Y Turismo
09.2017 - 09.2018

Guía De Turismo

Ministerios Del Turismo (MINTUR)
08.2017 - 12.2021

Nivel 2 Un 50% Del Dominio - Idioma Ruso

Escuela De Hotelería Y Turismo (FORMTUR)
09.2016 - 09.2017

Instructor Nautico - Guía Turístico Para Actividades Náuticas

Escuela De Formación De Instructores Náuticos
08.2016 - 08.2018

4 Nivel Un 80 % De Dominio - Lengua Francesa

Escuela De Idioma Municipal
09.2015 - 08.2017

4 Nivel Un 90 % De Dominio. - Lengua Inglesa

Escuela Municipal De Idiomas
09.2013 - 06.2015

Asesor Jurídico

Empresa De Abastecimiento Al Turismo
03.2012 - 08.2016

Técnico Operador En Informática - Microsoft Word, Excel, PowerPoint

Escuela De Informática Municipal
09.2010 - 09.2012

Licenciatura En Derecho - Leyes

Universidad Camilo Cienfuegos
09.2006 - 06.2011

Técnico En Transporte - Transporte Blindado Terrestres

Unidad De Reparaciones Ejército Central
02.2004 - 08.2005

Bachiller - Educación Técnica Profesional

IPA: Cesar Escalante
09.1999 - 06.2003
Yosmel Ramos Barista