Yosniel Gonzalez
Chritsmas ,FL
Summary
Dynamic Head Cashier with extensive experience at Pollo Tropical, recognized for enhancing customer loyalty through exceptional service and meticulous cash handling. Achievements include significantly reducing cash discrepancies by implementing rigorous management strategies. Proficient in conflict resolution and time management, aligning operational needs while maintaining flexible scheduling. Committed to advancing professional growth within the retail sector by driving team performance and operational excellence.
Overview
2
2
years of professional experience
Work History
Overnight Stocker
Ross Dress for Less
Orlando, FL
10.2024 - 12.2024
- Picked up boxes and related trash from sales floor.
- Conducted price changes as needed, following established procedures.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Stamped price tags on merchandise, referring to official price lists.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Verified accuracy of incoming shipments against purchase orders.
- Read orders to verify attributes and quantities of merchandise.
- Followed instructions to properly arrange merchandise items.
- Used proper case cutting techniques to cut and sort stock loads.
Cashier
Pollo Tropical
11860 E Colonial Dr Orlando, FL 32826 United Stat
11.2022 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
East River High School
650 E River Falcons Way Orlando, FL 32833 United 05.2024
Skills
- Customer Relations
- Customer Assistance
- Inventory counts
- Cleaning
- Damage control
- Hand truck operation
- Maintaining safety
- Shipping and receiving
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Organizational abilities
- Order Taking
- Cash Management
- Basic Math Competence
- Cash register systems
- Payment Processing
- Product restocking
- Conflict Resolution
- Cash handling expertise
- Cash Drawer Balancing
- POS system operations
- Payment Collection
- POS Systems
- System monitoring
- Server support
- Hardware and software updates
- Error monitoring
- Script writing
- Hardware repair
- System configuration
- Technical support
- Customer service
- Performance management
- Technical writing
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
Lazaro Diaz highly recommends Yosniel Gonzalez for his excellent customer service skills. Yosniel has consistently shown an ability to communicate effectively with clients, understand their needs, and provide exceptional service. His friendly demeanor and problem-solving abilities make him a valuable asset in any customer-facing role.
References
Yeimy Perdomo highly recommends Yosniel Gonzalez for his outstanding teamwork abilities. Yosniel has exhibited exceptional collaboration skills, always willing to lend a hand and support his colleagues. His positive attitude and ability to work harmoniously with others have significantly contributed to our team's success.
References
Vanessa Gimenez endorses Yosniel Gonzalez for his proficiency in technology. Yosniel has a keen understanding of various technological tools and systems, which he uses to improve efficiency and productivity. His ability to quickly adapt to new technologies and teach others has been invaluable to our team.
Timeline
Overnight Stocker
Ross Dress for Less
10.2024 - 12.2024
Cashier
Pollo Tropical
11.2022 - 09.2024
High School Diploma -
East River High School
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