Yosr Zaouali
Garden Grove ,CA
Summary
Dynamic and dedicated professional with strong communication skills and a proven track record at The Medicine Shoppe® Pharmacy. Excels in optimizing delivery routes and enhancing customer satisfaction through empathetic service. Proficient in GPS navigation and committed to maintaining health and safety standards, ensuring timely and accurate medication delivery.
Overview
2026
2026
years of professional experience
Work History
Pharmacy Delivery Driver
The Medicine Shoppe® Pharmacy
- Ensured medication accuracy through meticulous verification of prescriptions against delivered items.
- Safeguarded company vehicles through diligent maintenance checks, reporting any malfunctions or required repairs immediately.
- Contributed to a positive customer experience with friendly interactions, empathetic listening, and prompt resolution of any issues encountered during the delivery process.
- Increased customer trust by maintaining strict confidentiality regarding patient information and prescription details.
- Optimized fuel efficiency through careful route planning and adherence to scheduled stops, reducing overall transportation costs.
- Improved patient satisfaction by providing timely and accurate delivery of medications to their homes.
- Enhanced pharmacy efficiency by organizing and prioritizing daily delivery routes based on urgency and location.
- Ensured compliance with all local traffic laws and regulations while conducting deliveries, minimizing liability risks for the pharmacy business operations.
- Streamlined communication between pharmacy staff members by consistently updating them on delivery status and completion times.
- Facilitated smooth transactions by accurately collecting payments from customers upon receipt of medications as needed.
- Provided exceptional customer service, addressing concerns and answering questions related to medication usage and safety.
Store Manager
Rosali Store
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Library Assistant
Jarir Bookstore
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Monitored library environments to maintain safe, hazard-free settings.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Helped children select appropriate reading level library books.
Customer Service Representative
Boost Moblie
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
Sales Associate
Astoria Fashion Store
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Pharmacy Dispatcher & Driver
Grove Harbor Medical Center
01.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Analyzed customer feedback and provided solutions to improve customer service.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
Med Tech Volunteer
Pico Rivera Gardens Assisted Living
03.2024 - 09.2024
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
- Assisted physicians with diagnosing illnesses by promptly delivering detailed lab reports.
- Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
- Improved communication between departments by initiating regular updates on test status and availability of results.
- Maintained patient confidence and protected hospital by keeping information confidential.
Pharmacy Delivery Driver
Platform
01.2022 - 09.2022
Store Manager
Boost Mobile Store
01.2020 - 03.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Flight Attendant
Kuwait's International Law
03.2018 - 04.2019
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Education
Travel Agency Reservation Agent - Tourism
Travel To Do
Tunisia 09.2017
Certificate In Elderly Care Caregiver - Nursing
Assitance Personnel Agees Tunisie
Tunis07.2015
Technical Certificate In Fruit Trees - Agriculture
School of Agriculture
Tunisia07.2015
Associate Of Applied Arts - Interior Architecture
School of Arts of Tunisia
Tunisia07.2014
Skills
- Strong communication skills
- Patience and empathy
- Health and safety awareness
- Safe driving practices
- Stress tolerance
- GPS navigation proficiency
- Record keeping
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Full Professional
Timeline
Med Tech Volunteer
Pico Rivera Gardens Assisted Living
03.2024 - 09.2024
Pharmacy Dispatcher & Driver
Grove Harbor Medical Center
01.2023 - Current
Pharmacy Delivery Driver
Platform
01.2022 - 09.2022
Store Manager
Boost Mobile Store
01.2020 - 03.2021
Flight Attendant
Kuwait's International Law
03.2018 - 04.2019
Pharmacy Delivery Driver
The Medicine Shoppe® Pharmacy
Store Manager
Rosali Store
Library Assistant
Jarir Bookstore
Customer Service Representative
Boost Moblie
Sales Associate
Astoria Fashion Store
Travel Agency Reservation Agent - Tourism
Travel To Do
Certificate In Elderly Care Caregiver - Nursing
Assitance Personnel Agees Tunisie
Technical Certificate In Fruit Trees - Agriculture
School of Agriculture
Associate Of Applied Arts - Interior Architecture
School of Arts of Tunisia
Similar Profiles
Rachael LucasRachael Lucas
Certified Pharmacy Technician at The Medicine Shoppe® PharmacyCertified Pharmacy Technician at The Medicine Shoppe® Pharmacy
Cynthia ThurmanCynthia Thurman
Med Tech at The Medicine Shoppe® PharmacyMed Tech at The Medicine Shoppe® Pharmacy
Gianna DicksonGianna Dickson
Pharmacy Clerk at The Medicine Shoppe® PharmacyPharmacy Clerk at The Medicine Shoppe® Pharmacy