Yosselin Pina
Waco,TX
Summary
Bilingual customer service professional speaking english and spanish fluently with 3 years of customer service experience. Outgoing personality and strong leadership skills. Pays close attention to customer needs and wants. Remains calm under pressure and has fast response to emergency situations.
Overview
5
5
years of professional experience
Work History
Retail Specialist
Magnolia
Waco, TX
04.2021 - Current
- Resolved guests concerns and answered questions to promote positive guest experiences.
- Assessed guests needs and educated on product functionality and features.
- Greeted guests to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money & deposits.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus guest attention on specific items.
- Conducted inventory counts to ensure accuracy of stock levels.
- Provided excellent guest service to ensure satisfaction.
- Managed daily operations of the store including opening and closing procedures.
- Performed cash register transactions accurately and efficiently.
- Greeted guests upon arrival and provided them with product knowledge.
- Utilized upselling techniques to maximize revenue opportunities.
- Managed cash drawer and facilitated sales using cash, credit and gift card.
- Recommended merchandise to guests based on needs and preferences.
Certified Nursing Assistant
Wesley Woods Senior Living
Waco, TX
04.2020 - 08.2020
- Exhibited compassionate care and communication
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Distributed drinking water and nourishment to residents.
Education
Real Estate Certification -
McLennan Community College
Waco, TX12.2022
High School Diploma -
Waco High School
Waco, TX05.2020
Certified Nurse Aide Certification -
Greater Waco Advanced Healthcare Academy
Waco, TX05.2019
Skills
- Friendly and Helpful
- Bilingual, speaking both English and Spanish
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Time Management
- Team Leadership
- Adaptable and Flexible
- Verbal and Written Communication
- Strong Communication and Interpersonal Skills
- Decision Making
- Customer Assistance
- Goal-Driven
- Flexible Hours
- Building Customer Relationships and Loyalty
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Ability to Lift 40 pounds
- Available Nights, Weekends and Holidays
- Guest Services
- Inventory Counts
- Cash Register Operation
- POS Software
- Register Opening and Closing
References
- Matthew Gomez - Magnolia Guest Experience Manager (956-607-1182) Mattgomez@magnolia.com
- Rachel Hernandez - Magnolia Guest Experience Manager (254-743-8215) Rachelhernandez@magnolia.com
- Joseph Pecina - Magnolia Crewleader (254-548-4534)
Timeline
Retail Specialist
Magnolia
04.2021 - Current
Certified Nursing Assistant
Wesley Woods Senior Living
04.2020 - 08.2020
Real Estate Certification -
McLennan Community College
High School Diploma -
Waco High School
Certified Nurse Aide Certification -
Greater Waco Advanced Healthcare Academy